Don't Fail Me Now
In this episode of Don’t Fail Me Now, Dave Bermingham speaks with Sandi Hamilton, Director of Product Support at SIOS Technology, about building and leading a global 24x7 customer support team. They discuss prioritizing critical outages, maintaining calm under pressure, collaborating across engineering and product management, and why the human element remains essential even in the age of AI. https://us.sios.com/ [https://us.sios.com/]
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