eLegal Radio
AI for Small Business Survival: Adoption Wins, Legal Landmines, and Protecting Your Bottom Line in 2026 AI is no longer a “nice to have” for small businesses—it’s a survival strategy. From customer support and scheduling to bookkeeping, hiring, and marketing, owners are leaning on chatbots, automation, and decision tools to do more with less. But behind the productivity boost lurk real legal risks around data privacy, discrimination, consumer‑protection claims, and “hallucinated” outputs that mislead customers or employees. In this episode of eLegal Radio, Dr. Shena Dixon Mason, Esq., Ph.D. in Organization Management and Leadership, ABD, shares real‑world stories of SMEs that have used AI to grow without giant budgets—and others that learned the hard way that automation doesn’t cancel accountability. You’ll learn how to vet tools, structure contracts and insurance, and set internal guardrails so AI supports your revenue instead of quietly setting you up for complaints, investigations, or brand damage. We’ll also talk about building ethical AI practices that boost customer trust at a time when people are nervous about how their data and decisions are being handled. By the end, you’ll have a practical checklist to make your AI adoption smarter, safer, and more profitable.
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