12: The Angry Customer Part 2

16: Should I Be Social Media Friends with my Clients

15: When NOT to Hit the Send Button

Did you ever wish you could take it back?   Examine some practical advice and tips to prevent email catastrophes.

14: Does No Really Mean No

In sales we hear No more than we hear Yes.   How to know when to keep driving the sale and when to pull back.  What is disappointment therapy?

13: Is It Truly Added Value?

Explore added value in your products, your company and yourself.

12: The Angry Customer Part 2

Part 2 of the angry customer.