Rick Webb on Building a Culture of Trust and Service

Description

Rick Webb shares how his father, backed by his mother’s support, built Waco from one locomotive and eight team members into a diversified supply chain services company operating 47 short line railroads and serving 3,500+ customers across North America and Australia. He explains how an evergreen 1983 contract with a Louisiana paper mill—cancelable with 30 days’ notice—taught Waco to differentiate through daily customer service rather than assets, and how listening to customers drove pivots from railcar repair to industrial switching, terminals, logistics, and broader supply chain solutions. Webb emphasizes valuing customers and team members through tools, training, safety, and culture, including Waco University’s servant-leadership approach, praise-before-discipline mindset, and Dan Smith’s “no asshole rule,” while reflecting on tough times like near-missed payrolls and the 2008–2010 downturn. 00:00 Meet Rick Webb 01:00 Family Leap of Faith 02:39 First Customer Forever 05:46 Customer First DNA 08:49 Building Team Culture 11:35 Pivoting With Customers 13:06 Bar Lessons on Service 15:58 Surviving Tight Times 17:47 Supply Chain Value Engine 22:47 Terminal Expansion Hard Lesson 25:56 Where Value Is Made 26:48 No Plan Just Customers 28:43 Waco U Culture Training 31:02 Flip The Org Chart 34:05 Trust Tools And Praise 37:38 All In For The Future 40:28 Letting Go As CEO 42:25 No Asshole Rule 45:25 Closing Thanks And Laughs

The Forgotten Birthplace of American Independence

When Americans think about the founding of the United States, most minds immediately go to Boston, Philadelphia, Lexington, and Concord. But what if one of the most important chapters of the American Revolution happened right here in North Carolina? In this episode of Tales of American Spirit, host Liz Morris welcomes Kelly Arnold from the Alliance for Historic Hillsborough to explore the remarkable role Hillsborough played in the movement toward American independence. Together they uncover the story of the Third Provincial Congress, the Regulator Movement, and the pivotal decisions made in Hillsborough during the summer of 1775 that helped lay the groundwork for a new nation. From corrupt colonial officials and frustrated frontier farmers to revolutionary leaders, military preparations, and the earliest steps toward self-government, this conversation reveals why Hillsborough deserves a much larger place in America's founding story. 00:00 – Introduction to Freedom & Glory 01:00 – Why Hillsborough's story matters during America's 250th anniversary 02:00 – What Hillsborough looked like in the 1770s 04:00 – Why Hillsborough became a center of colonial power 08:00 – Life in colonial North Carolina 09:00 – What was happening across the American colonies? 11:00 – How news traveled before modern communication 13:00 – Who were the Regulators? 15:00 – Taxes, corruption, and colonial frustration 17:00 – Why the Regulators were more complicated than history suggests 20:00 – Loyalists, revolutionaries, and competing visions for America 24:00 – What was the Third Provincial Congress? 25:00 – Why Hillsborough was chosen for the meeting 27:00 – The first real steps toward independence 29:00 – Military districts, currency, and preparing for self-government 32:00 – The influential leaders gathered in Hillsborough 36:00 – The Battle of Moore's Creek Bridge 38:00 – How North Carolina moved toward independence 40:00 – Why Hillsborough's role is often overlooked 42:00 – Exploring Historic Hillsborough today 43:00 – Outlandish Hillsborough Scottish Festival and Outlander connections 45:00 – Flags of Change: The Society of the Cincinnati 47:00 – George Washington, Cincinnatus, and revolutionary ideals 50:00 – The Society's mission and legacy today 54:00 – Final thoughts and closing

1. juli 202655 min

Rick Webb on Building a Culture of Trust and Service

Description

Comments

1 month for 9 kr.

All episodes