From Where I Sit With Tom McGee
Airports are often the first and last impression of a city, a region or even a country for millions of travelers. In this episode, Tom chats with Elisabeth Sailer, Chief Commercial Officer at LaGuardia Gateway Partners, to explore how airports function as ecosystems that blend place, people, commerce, and experience. Elisabeth shares how viewing airports as “little cities,” rather than standalone assets, shapes everything from commercial strategy to passenger experience. Drawing on her work at LaGuardia Terminal B and the redevelopment of Newark Liberty International Airport Terminal A, she dives into how passengers make choices not just on price, but on reliability, emotion, and ease. She also shares why food and beverage, shorter wait times, and thoughtful design matter so deeply in an environment where travel is often emotional and high-stakes. Follow From Where I Sit, hosted by Stevie Award-winner Tom McGee, for more conversations about the built economy. Follow Tom on LinkedIn [https://www.linkedin.com/in/tommcgee2/]. Follow Tom on X [https://x.com/TomMcGeeCEO]. Follow Elisabeth on LinkedIn [https://www.linkedin.com/in/elisabeth-sailer/]. This episode was recorded on April 27, 2026.
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