Episode 70: Ujj Nath - Co-Founder & CEO of MyKaarma

Episode 70: Ujj Nath - Co-Founder & CEO of MyKaarma

What separates a dealership that customers love from one they avoid? According to Ujj Nath, co-founder and CEO of MyKaarma, it comes down to three things: every interaction must be convenient, transparent, and contextual. In this episode, host Jason Stein sits down with one of the sharpest minds in automotive retail to unpack why dealers still miss nearly half their inbound calls, how AI is about to transform both the front desk and the back of the shop, and why the best service experiences in the world have nothing to do with cars at all. From a $500 dinner at the Strand House to Amazon's 20-second returns, Ujj reveals the customer-experience playbook every dealer should be stealing — and how fixed-ops departments can win service work back from the independents before 2030. If you run a service drive, manage a dealership, or build the tech behind it, this one's a masterclass in thinking backwards from the customer. ⏱️ Chapters 00:00 — Intro 00:48 — Where dealers and customers disconnect 06:13 — Killing friction with the single-number concept 09:31 — Fixed-ops economics: selling labor hours 11:06 — AI that captures the complaint, not just the appointment 14:10 — The technician knowledge graph (back-of-house AI) 17:15 — Seamless omnichannel: carrying context everywhere 19:19 — Why Amazon is the North Star 21:48 — 2030 & beyond: winning back the service bay 🎧 Full Throttle is Presidio's podcast on the cutting edge of automotive retail. #Automotive #CarDealership #FixedOps #AI #CustomerExperience #MyKaarma #FullThrottle #AutoRetail #DealershipMarketing

Episode 69: Rick Hendrick - Owner, Hendrick MotorsportsChairman and CEO, Hendrick Automotive Group

He started with one Chevy franchise in a cornfield. Now he runs a $14 billion empire and NASCAR's greatest dynasty. Rick Hendrick doesn't talk about culture — he builds it. Fifty years in the car business, 40 years in racing, 304 NASCAR Cup Series wins, and a people-first philosophy that has outlasted oil embargoes, 20% interest rates, a financial crisis, and a global pandemic. This is the story of how he did it. In Episode 69 of Full Throttle, Jason Stein sits down with Rick Hendrick for a wide-ranging conversation about what it really takes to build something that lasts — recorded live at Hendrick Motorsports in Charlotte, NC. 🎧 What's inside: - The COVID decision to pay every employee rather than lay anyone off — and what his CFO told him - Why employee satisfaction always comes before customer satisfaction - The cornfield Chevy dealership in Bennettsville, SC that started it all - How Hendrick Motorsports almost shut down after six races - Jeff Gordon as Vice Chairman and what he brings to the organization - The GM Cadillac Formula One engine facility being built on his campus - Rolling out AI across 135+ stores — from an admitted "old car dog" - Why the Hendrick family committed to staying private for the next 50 years 🔔 Subscribe for more conversations with the people shaping the future of the automotive industry. 0:00 - Intro 2:54 - The COVID Decision: Paying Every Employee 4:19 - "We're in the People Business" 8:14 - State of the Industry & Rolling Out AI Across 135 Stores 11:20 - The Origin Story: A Cornfield, a Chevy Sign & Linda's Push 13:11 - How Close Hendrick Motorsports Came to Never Existing 17:15 - The Formula One Cadillac Engine Facility Being Built on Campus 19:12 - The Car Collection: 130+ Corvettes & a Lifelong Obsession 20:49 - The Next 50 Years: Why the Hendricks Are Staying Private #FullThrottle #RickHendrick #HendrickMotorsports #HendrickAutomotiveGroup #NASCAR #ThePresidioGroup #JasonStein #CarDealership #Automotive #Formula1 #CompanyCulture #Leadership

Episode 68: Duncan Aldred - GM Senior VP and President of North America

What does it take to run the most powerful brand portfolio in American automotive history? Duncan Aldred knows. As GM's Senior VP and President of North America, Duncan oversees Chevrolet, Cadillac, Buick, and GMC — and he sat down with Jason Stein to break down exactly where the industry is headed, and how GM plans to lead it. From the real state of EV adoption (the numbers might surprise you) to Cadillac's historic Formula One debut, next-gen full-size truck launches, the jaw-dropping Corvette ZR1, and why GM's biggest superpower has nothing to do with horsepower — this is a rare, unfiltered conversation with one of the most experienced executives in the global auto industry. Duncan's story is as compelling as the products he oversees — from an internship on the factory floor in Liverpool to running Vauxhall, overseeing 30 European markets, and now leading all of North America for General Motors. In this episode: - Why EV adoption has plateaued — and what actually comes next - How GM is expanding combustion engine capacity while keeping EVs as the "north star" - The real story behind Cadillac's F1 entry and what it means for the brand - Super Cruise, OnStar, and the software-defined vehicle revolution - The Corvette ZR1 — 1,150 hp and a legitimate hypercar killer - Duncan's leadership philosophy forged across 30+ countries 0:00 – Welcome to Full Throttle 2:52 – GM's Most Diverse Product Portfolio Ever 5:29 – The EV Reality Check: What the Numbers Actually Say 10:00 – GM's Adaptability Superpower (And Why It's Winning) 13:02 – From Factory Floor Intern to President of North America 19:18 – A Leadership Philosophy Built Across 30+ Countries 25:37 – Inside the Brand Portfolio: Chevrolet, GMC, Buick & Cadillac 32:21 – Cadillac's Formula One Moment 29:56 – Super Cruise, OnStar & the Software-Defined Vehicle Future 38:52 – The Corvette ZR1: GM's Hypercar Killer 🔔 Subscribe for weekly conversations with the leaders reshaping the auto industry. #FullThrottle #GeneralMotors #DuncanAldred #Cadillac #Corvette #Formula1 #EVs #Chevrolet #GMC #Automotive

Episode 67: Adam Chamberlain - CEO of Mercedes-Benz USA

Adam Chamberlain came back to Mercedes-Benz at the worst possible moment — and that's exactly why he took the job. After 3.5 years on the retail side at Lithia (the largest dealer group in the US), Adam returned to lead Mercedes-Benz North America on July 1, 2025 — walking into tariffs, Chinese EV pressure, a crowded luxury landscape, and a brand that had slipped to #3 in the US behind BMW and Lexus. In Episode 67 of Full Throttle, Jason Stein sits down with Adam for a remarkably candid conversation about the comeback plan: 30+ new vehicles by 2029, a path to 400,000 US sales, holding the line on pricing while competitors raise prices, and what he learned about OEM bosses from the other side of the desk. If you sell cars, run a dealership, or care about where the luxury auto business is headed — this one is essential listening. 🎧 What's inside: - The 12 listening-tour dinners that shaped his entire 9-month plan - Why dealers told him Mercedes had "over-complicated" the business - Lessons from Lithia CEO Brian DeBoer ($9B → $40B) - The CLA BEV at $55,900 — and why the math finally works - Tariffs, war rooms, and the case for export credits - The Chinese EV threat and the level-playing-field problem - The new S-Class, the electric AMG GT, and the Brad Pitt F1 halo ⏱️ CHAPTERS 0:00 — Intro - Back to Mercedes: The Listening Tour 3:51 — "We Over-Complicated the Business" 5:57 — The Lithia Years & Working for Brian DeBoer 11:31 — Why Return to the OEM Side? 13:09 — The Road to 400,000 US Sales by 2030 16:48 — Powertrain Flexibility: Letting Customers Decide 21:55 — Manufacturing, Tariffs & Holding the Line on Pricing 29:07 — The Chinese EV Threat 32:40 — The New S-Class & the Electric AMG GT 35:51 — F1, Brad Pitt & the Brand Halo 🔔 Subscribe for more conversations with the people shaping the future of the automotive industry. #FullThrottle #MercedesBenz #AdamChamberlain #JasonStein #AutoIndustry #LuxuryCars #ThePresidioGroup #CarDealers #EV #FormulaOne

Episode 66: George Karolis - President, The Presidio Group

The dealership business has changed — and it’s not going back. In this episode of Full Throttle, Jason Stein sits down with George Karolis to break down what’s really happening inside the automotive retail industry. From post-COVID profit normalization to the rise of fixed operations, AI-driven efficiency, and the evolving M&A landscape — this conversation goes beyond headlines and into what dealers actually need to understand right now. One of the biggest takeaways? 👉 The industry is shifting from a people-based business supported by technology… to a technology business supported by people. 📊 What You’ll Learn in This Episode - Why dealership profits are still well above 2019 levels - The real drivers behind today’s “new normal” profitability - Why parts & service now dominate profit growth - How AI and automation are reshaping dealership operations - The surprising truth about Carvana vs traditional dealers - Why consolidation is happening slower than expected (and what 2060 has to do with it) - What’s fueling the surge in dealership buy/sell activity - Why earnings matter more than multiples in valuations 🚗 The Big Picture Despite margin compression, the industry has found a sustainable new baseline — driven by smarter operations, stronger fixed ops, and rapidly advancing technology. But with more buyers than deals, rising competition, and shifting consumer dynamics, the next phase of automotive retail will reward those who adapt fastest. 🎙️ About the Podcast The Presidio Group’s Podcast Full Throttle features in-depth conversations with the leaders shaping the future of automotive retail.