Hortal.com - Digital Strategy, Transformation and Innovation

Empathy is the secret sauce of innovation: your teams will go the extra mile and your customers will notice it. This is how you achieve it.

Technology evolution, competition, customer expectations and margin erosion: there is an innovation approach to each of these challenges. Make sure you're applying the right type for the challenge at hand.

The Barca framework provides some brilliant insight into practically building a deliberate business culture: pick your 3 behaviours, empower your culture architects, use the 5 components of the framework over a long time. Culture building is hard, but the benefits are undeniable.

Last week, I attended Insight Into: Innovation, an event organised by Insight Recruitment that brought together 5 brilliant speakers in a very engaging format. Paul Wilshaw, David Nicoll, Catherine Trotter, Emma Collingridge and Amul Batra offered the audience great insight into their experience of innovation within the technology industry. I learned a few things, remembered quite a […]

While the mainstream media continues to spin horror stories about how AI is going to make everyone unemployed and propose that the only possible future involves a society of leisure supported by universal basic income, the people who actually study these things have a much more positive outlook: one backed by an understanding of history, […]