Rerun of our episode on flag policies, hate crime and lessons from an ASB veteran

Are you prepared for STAIRs?

Anna Highfield and Katharine Swindells discuss the incoming Social Tenant Access to Information Requirements (STAIRs) and whether the sector is ready for the change [https://management.insidehousing.co.uk/learning-and-development/stairs-everything-you-need-to-know-for-sector-wide-change-in-october-97337].  We hear from Ben Pumphrey, partner and data governance specialist at law firm Anthony Collins, and Sue Ramsden, policy leader at the National Housing Federation, about how landlords should be preparing for STAIRs – and where things might go wrong in practice. We also speak to Susan Noone, head of people at housing association Vivid, about a new mandatory customer skills credential that the organisation is rolling out for all staff [https://management.insidehousing.co.uk/insight/what-is-vivids-new-customer-advocate-credential-and-how-does-it-work-97376?Preview=1], and what they hope to achieve with it. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Is resident engagement finally changing?

Katharine Swindells and James Riding discuss the sector’s changing approach to resident engagement and whether it’s working. We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026. We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an innovative food-based resident engagement project that she spearheaded for South Asian residents. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Supercharging hoarding support

Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways.  One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding. We also speak to Clarion’s regional sustainment manager (East), Amanda Parnell, about an ambitious hoarding pilot project she has spearheaded, and Mark, a Clarion resident of 16 years, who was one of the first tenants to take part in the pilot.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Rerun of our episode on flag policies, hate crime and lessons from an ASB veteran

In this rerun of a previous episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime. The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the field, the biggest challenges for ASB staff in 2026, and what makes a good recruit. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Tackling misinformation about immigration and housing

Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector. We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue. We also discuss an apparent rise in the number of social housing providers cracking down on tenancy fraud, and the reasons behind this trend.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0