Chris Bautista on Roofing, Hustle, and Building Above Roofing

The Hidden Value of Negative Feedback

In this episode of the Kanawha Valley Hustlers podcast, I talk about something every business owner will face once they start getting attention: negative comments. The reality is that if people are seeing your content, some of them are going to criticize it. They’ll attack your appearance, your voice, your business, or your industry. That doesn’t mean your marketing is failing. Most of the time it means people are finally paying attention. I explain why attention is one of the biggest challenges facing businesses today. If people don’t know who you are, what problems you solve, or why they should trust you, they can’t become customers. With more visibility comes more exposure, and exposure always brings criticism. I break down the difference between useless negativity and feedback that actually matters. Some people leave comments because they’re angry, frustrated, or looking for someone to target. Those comments should be ignored. One random insult means nothing compared to the hundreds or thousands of people who saw your content and never said a word. At the same time, I encourage business owners to pay attention when criticism reveals a real issue. Friends often won’t tell you what isn’t working. Sometimes a stranger online will point out something that affects how people perceive you or your business. When that happens, it’s worth listening and making adjustments. I also discuss comments that reflect public perceptions about an industry. If someone complains about contractors always being late, for example, that creates an opportunity. Instead of arguing, explain how your business handles that problem differently. You’re not responding for the person who left the comment. You’re responding for everyone else who will read it later. My message is simple. Don’t let online trolls control your business decisions. Ignore nonsense. Learn from valid criticism. Address misconceptions when they appear. Negative comments are not proof that you should stop. They’re proof that people are paying attention, and attention is what helps businesses grow. The post The Hidden Value of Negative Feedback [https://www.joejustice.org/the-hidden-value-of-negative-feedback/] appeared first on Joe Justice Organization [https://www.joejustice.org].

Saving What Matters with Jesse A. Lewis

In this episode of the Kanawha Valley Hustlers podcast, I talk  with Jesse A. Lewis of Blue Kangaroo Pack Outs of River Cities in Huntington, West Virginia. Jesse’s business helps people after fire, water damage, or a natural disaster. When a home or business takes damage, his team comes in to save the personal property inside. They pack out the items, document them, clean them, restore them, store them, and return them once the property is ready. What stands out to me is how much of this work comes down to care and process. This is not just moving boxes. Every item gets photographed, documented, barcoded, and tracked. That matters when people are dealing with items tied to their life, family, and memories. Jesse has been in business for about two and a half years. Before opening, he thought things would move faster. He had a good idea and saw a need in the market, but business did not grow overnight. That forced him to step back, review the plan, and find the weak spots. One lesson he learned is that relationships matter. Referral partners, insurance companies, marketing partners, customers, and team members all play a part. In his line of work, trust is everything. We also talk about the difference between a pack out company and a moving company. The answer is cleaning, restoration, documentation, and accountability. His team does not just remove items. They work to return them to pre-loss condition or better. Jesse is focused on awareness right now. He still hears people say they wish they had known about Blue Kangaroo sooner. That tells him the service is needed, but more people need to understand what it is and when to call. His advice for entrepreneurs is clear. Learn sales. You have to sell customers, partners, employees, and your own vision. He also believes in process improvement and listening to the team when a small tool or supply can make the work better. Jesse’s core belief is faith. Faith in the idea. Faith in the vision. When business tests you, your character shows. The post Saving What Matters with Jesse A. Lewis [https://www.joejustice.org/saving-what-matters-with-jesse-a-lewis/] appeared first on Joe Justice Organization [https://www.joejustice.org].

Building Better Real Estate Systems with Shelby Pritt

In this episode of the Kanawha Valley Hustlers podcast, I talk with Shelby Pritt, founder of Be Real Estate Services. Shelby runs a transaction coordination business that helps real estate agents in Indiana and West Virginia keep deals on track. Shelby spent ten years in lending and title before starting her business. That gave her a close look at all the ways a real estate deal can fall apart. She took that experience and built systems to help agents save time, stay organized, and spend more time selling or being with their families. Her business just turned one year old, and she has already learned a lot. One early lesson came from scaling too soon. She brought someone on when growth looked like it was coming, but the fit was not right. More important, she realized she had not built the structure that person needed to succeed. That led to a bigger lesson about systems. You cannot expect someone to walk in and copy what you do. You need standard operating procedures, software, and a clear framework so the next person can serve clients the same way. Shelby also explains why not all transaction coordinators are the same. Many are tied to a brokerage. Her service is independent and built around each agent’s business. She creates custom task lists so agents can keep the parts they want and hand off the parts that slow them down. The biggest challenge she sees in real estate is the pace of change. Buyer and seller expectations keep shifting, and issues like inspections can create problems. Shelby believes the right system and team can still move deals to the closing table. Her best investment has been software that gives agents and clients access to deal updates at any hour. Her core principle is service first. For Shelby, business works when everyone is on the same team and focused on serving each other. The post Building Better Real Estate Systems with Shelby Pritt [https://www.joejustice.org/building-better-real-estate-systems-with-shelby-pritt/] appeared first on Joe Justice Organization [https://www.joejustice.org].

Mykah Ballard on Building a Message That Reaches the Right People

In this episode of the Kanawha Valley Hustlers podcast, I talk with Mykah Ballard, creative director for Virtue Marketing Collective, the in-house marketing studio for Selah Directive. Mykah got into marketing in college and always had a goal of building an agency. That path opened when her husband looked at expanding his company, and Virtue became a way to help businesses move into new markets. She explains that her work is about giving a vision a voice. A lot of business owners know what they do, but they struggle to explain it in a way that reaches the right people. Mykah helps them build the message, the strategy, and the digital presence to connect with that audience. One lesson she learned early was that trying to talk to everybody makes the message weaker. She had to learn her own niche and find where she could bring the most value. That included helping small businesses, entrepreneurs, and even other marketing agencies that had gaps in their own support. We also talk about one of the biggest misunderstandings in social media: posting is not the same as marketing. Anyone with a phone can post, but that does not mean they have a strategy. Mykah pushes back on the “post and pray” approach and explains why targeting, messaging, and data matter. Her best business investment was a project management and CRM system that helped her stay organized. Her biggest waste was an ad that was too broad. The skill she believes every entrepreneur needs is self-discipline, because no one is always standing over your shoulder. Mykah’s core principle is simple: you do not get what you do not ask for. Whether it is a proposal, an email, or a new way of looking at a problem, you have to be bold enough to make the ask. The post Mykah Ballard on Building a Message That Reaches the Right People [https://www.joejustice.org/mykah-ballard-on-building-a-message-that-reaches-the-right-people/] appeared first on Joe Justice Organization [https://www.joejustice.org].

Early to Bed, Early to Rise, Work Like Hell and Advertise

In this episode of the Kanawha Valley Hustlers podcast, I break down the old line, “Early to bed, early to rise, work like hell and advertise.” At first, it sounds like a simple saying. The more I think about it, the more I see a full formula for building a business, growing a career, or turning a side hustle into something real. Early to bed is not just about sleep. It is about control. Most people are not doing their best work at midnight. They are scrolling, snacking, watching shows, drinking, or wasting time. Getting to bed earlier helps cut off the part of the day where bad habits take over. Early to rise gives you leverage. Those morning hours are quiet. You can read, plan, exercise, check your calendar, or work on something before the rest of the world starts pulling at you. For someone building a business on the side, that time can matter. Work like hell means accepting that there is no way around the work. Passive income is mostly a fantasy. The work changes over time, and it can become higher leverage, but it never goes away. You have to do the work, build systems, train people, and keep moving. Then you have to advertise. Good work does not speak for itself if nobody knows it exists. People are busy with their own lives. You have to explain the problem you solve and remind people you can solve it. That is true in business, in a career, and in any kind of growth. For me, that line still holds up. Be disciplined. Get ahead. Do the work. Then make sure people know what you do. The post Early to Bed, Early to Rise, Work Like Hell and Advertise [https://www.joejustice.org/early-to-bed-early-to-rise-work-like-hell-and-advertise/] appeared first on Joe Justice Organization [https://www.joejustice.org].