Lenovo Work Reborn Podcast

Human-Centered Innovation with IT Director at Crawford & Company, Mollie Brentnall

18 min · 5. juni 2026
episode Human-Centered Innovation with IT Director at Crawford & Company, Mollie Brentnall cover

Description

How can AI make work more human? In this episode of Lenovo’s Work Reborn podcast, host Rita Richa speaks with Mollie Brentnall, UK & Ireland IT Director at Crawford & Company, about how her team is modernizing insurance operations through a people-first approach to AI. Mollie shares how her company is using technology to automate repetitive tasks, accelerate claims handling, and make space for human connection where it matters most. She also discusses how accessibility tools and flexible learning options are helping neurodiverse employees thrive. 🎧 Discover how empathy, innovation, and automation are shaping a workplace where people and technology move forward together.

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episode Building AI Confidence Through Awareness and Trust with Sasa Ellen Wallace, Information Systems Security Officer at the South African National Defense Force artwork

Building AI Confidence Through Awareness and Trust with Sasa Ellen Wallace, Information Systems Security Officer at the South African National Defense Force

How do you reduce fear and build trust when introducing AI into the workplace? In this episode of Lenovo’s Work Reborn podcast, host Rita Richa speaks with Sasa Ellen Wallace, Information Systems Security Officer at the South African National Defense Force, about how awareness and education are driving AI confidence across teams. Sasa explains how personalized IT support, proactive monitoring, and open communication help prevent threats while empowering employees to embrace change. She also shares how simple awareness initiatives can turn hesitation into readiness. 🎧 Explore how knowledge and trust can turn AI from an unknown into a shared advantage.

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