Lifting the Curtain: Conversations in Hospitality
What does it really take to build a decades-long career in hospitality—and still love it? In this episode of Lifting the Curtain, Andy sits down with a long-time mentor, colleague, and friend—now Managing Director of Soho House UK & Europe—to unpack a remarkable journey from Navy officer to sommelier… to boardroom leader. This is a raw, honest conversation about leadership, resilience, and what the future of hospitality really looks like. * The unplanned career path from Navy → Chef → Sommelier → MD * Why opportunity beats planning in hospitality careers * Leading through COVID: crisis, growth, and hard lessons * The shift from fear-based leadership to people-first management * Why belief in people is the foundation of great leadership * The truth about staff retention, training, and consistency * Why experience beats product in modern hospitality * The collapse of the mid-market—and what replaces it * How to build a brand with clarity and purpose * Why hospitality is still one of the best industries for young people 🔑 Key Topics Covered:💡 Standout Takeaways: * “You’ve got to believe in the good in people.” * “You don’t go out because you’re hungry anymore—you go out for an experience.” * “Don’t let excellence get in the way of good.” * “If you train your people properly, you will make more money.” * “I strive to be expendable—that’s when I know I’ve done my job well.” 🔗 Connect: * Guest: LinkedIn (Yishay Malkov [https://www.linkedin.com/in/yishay-malkov-73867112/]) * Host: * Instagram: @andy_downton * TikTok: burntchocolateconsultancy * Podcast IG: @liftingthecurtainpodcast
13 episodes
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