Nor-Lea Life

Award-Winning Care: The Baldrige Journey in Rural Health

34 min · 27. apr. 2026
episode Award-Winning Care: The Baldrige Journey in Rural Health cover

Description

BranDee Savell, CNO and Hans Baijense, Director of Performance Excellence sit down with  host, David Shaw for an inside look at the journey to earning the Malcolm Baldrige National Quality Award. But the story doesn’t stop at the award. Together, they explore how this achievement can drive real change across rural healthcare, improving patient outcomes, strengthening teams and raising the standard of care for communities that need it most. It’s a candid, insightful discussion about excellence in action and the lasting impact of quality care.

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