Onboarding on Autopilot
Automation gets a bad reputation—job loss, complexity, “losing the human touch.” But when it’s done right, automation reduces busywork, lowers burnout, and makes service more personal. Host Stacey Chillemi talks with Asaf Darash, CEO & Founder of Regpack, an online registration and onboarding platform often described as “Shopify for services.” Asaf breaks down human-first automation: automate the common case (80–90% of repetitive tasks) and keep unique situations human—so teams can focus on creativity, judgment, and real relationships. In this episode, you’ll learn: ✅ Why manual admin work kills productivity, morale, and creativity ✅ The “90% rule” for smart process automation (and what NOT to automate) ✅ How automation can improve customer experience and empathy ✅ A real example: automating payment plans and billing without losing flexibility ✅ Who benefits most from automation—and when it’s too early to automate 📲 Connect with Asaf and Regpack Regpack (Official Website): https://www.regpacks.com/ [https://www.regpacks.com/] Instagram: https://www.instagram.com/regpacks/ [https://www.instagram.com/regpacks/] Asaf on LinkedIn: https://www.linkedin.com/in/asafdarash/ [https://www.linkedin.com/in/asafdarash/] Regpack on LinkedIn: https://www.linkedin.com/company/regpack/ [https://www.linkedin.com/company/regpack/]
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