Pest Perspectives Podcast EP65 - Victoria and Casey from Ladybug Pest Control
In this episode of Pest Perspectives, Shaun Muller is joined by Victoria and Casey from Ladybug Pest Control for an honest, practical and relatable conversation about working in a family-run pest control business.
Victoria shares the story behind Ladybug Pest Control, how the business has developed over the years, and what it is really like managing staff, family members, customers, paperwork, and the day-to-day pressures of running a pest control company.
Casey also gives her perspective on growing up around the pest control industry, returning to the family business, working in the office, handling customer calls, emails, invoices, payments, technician notes, and balancing work alongside family life.
The conversation covers the real pros and cons of family businesses, including communication, boundaries, responsibility, flexibility, disagreements, and the difficulty of separating “family mode” from “work mode”.
Shaun, Victoria and Casey also discuss wider pest control business topics, including:
* Family-run pest control businesses
* Working with relatives in business
* Office systems and customer communication
* Answering calls and managing enquiries
* Digital reporting and paperless systems
* Using AI tools carefully for pest control reports
* Upselling proofing work professionally
* Customer recommendations and clear reporting
* Bed bug case studies and vulnerable customers
* Rat investigations and CCTV drain inspections
* Drain-related rat ingress
* Proofing, guarantees and realistic customer expectations
* Growing a pest control business without losing standards
The episode also includes a detailed discussion around rat investigations, why rodents may be entering properties through drainage defects, and how pest controllers can explain drain issues clearly to customers. Victoria shares her approach to CCTV drain camera surveys, branch lines, redundant pipes, non-return valves, and helping customers understand where rat ingress may be coming from.
This is a useful episode for pest controllers, family businesses, office teams, technicians, business owners, and anyone interested in the realities of running a pest management company.
Whether you work on the tools, answer the phones, manage customers, run a small pest control business, or work alongside family, this episode offers honest insight from inside the trade.
Pest Perspectives - real conversations from the UK pest control industry.
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