Private Innovation in the Public Interest

106: Aparajita Agarwal. The local agents delivering mobile money in low-income communities aren’t in it to maximize their incomes

28 min · 28. maj 2026
episode 106: Aparajita Agarwal. The local agents delivering mobile money in low-income communities aren’t in it to maximize their incomes cover

Description

Professor Aparajita Agarwal of INSEAD was a successful executive in consulting and digital tech firm when she decided to step away from her top-flight career and enter into a PhD program in Strategy.  Fast forward fifteen years, and her research now shows how large firms – like those she once advised – cannot succeed by taking for granted that high-powered financial incentives will motivate local agents to deliver profitable banking products in low-incomecommunities.   It turns out that, like Aparajita herself, money is not the main motivator for the work that these agents do.

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