Profit First for Real Estate Investors with David Richter
Stacey Iddings is the Client Advocate at Simple CFO Solutions, serving as the first voice new clients hear after signing and the ongoing support presence throughout every stage of their engagement. Over two years in the role, she has onboarded hundreds of clients, conducting discovery call reviews before every onboarding call, running 30-day check-ins, quarterly touchpoints, and even post-cancellation conversations to ensure no client ever feels like they're navigating their business alone. This episode breaks down what a true client advocacy role looks like inside a financial services firm, from the exact language used to move clients from apprehension to relief on day one, to how Simple CFO continues showing up for clients who have paused, cancelled, or are still working toward re-engagement. If you've ever wondered what separates a service firm that genuinely cares from one that just processes clients, this episode shows you exactly what that difference looks like in practice. Timeline Highlights [0:26] Christina introduces Stacey Iddings and her role as Simple CFO's Client Advocate [1:27] Stacey describes how clients feel walking into the onboarding call vs. walking out: apprehension becomes relief [2:29] How Stacey sets the tone for new clients still nervous after signing, reinforcing their decision from the start [3:24] Why reviewing the discovery call beforehand is non-negotiable before every onboarding call [4:14] What a successful onboarding call actually looks like, connecting client business goals to personal priorities [5:39] How clients react when they see the CFO roadmap for the first time, often for the first time seeing all the pieces connect [7:27] Handling the occasional disengaged client mid-call and what Stacey does to bring them back in [9:12] What happens after the onboarding call and how Stacey matches clients to the right CFO by personality, not just expertise [11:02] The purpose of the 30-day check-in and what it reveals about whether the right partnership was created [13:10] How Stacey addresses buyer's remorse by reconnecting clients to why they originally reached out [15:33] Why quarterly check-ins matter and what it means to a client to know someone is consistently coming back [17:51] What Stacey does when clients go quiet, pause, or disengage and why staying in their corner matters most in those moments [20:41] How Simple CFO handles cancellations and why they reach out after every one, even if the client doesn't want a conversation [25:02] The story of a client who completed the 60-day program but couldn't afford ongoing support and why Stacey still calls him every 45 to 60 days [26:49] How that same client came in disjointed and new to the industry and what the 60-day program gave him [28:47] Closing thoughts on what it truly means to have a client advocate, not just someone who answers emails Key Takeaways 1. The onboarding call exists to move clients from apprehension to relief, and that shift happens when they feel heard before they've said a word. Stacey reviews every discovery call in advance so clients never have to repeat themselves. 2. Matching clients to the right CFO goes beyond technical fit. Personality and communication style matter just as much, and Stacey uses what she learns during the onboarding call to make that match intentional. 3. The 30-day check-in isn't just a box to check. It's where you find out whether the right partnership was actually created, whether the client feels supported, and whether clarity around financial direction is actually building. 4. Staying present when clients pause or go quiet is where client advocacy gets real. Clients don't need a sales call in those moments. They need someone who shows up without an agenda and keeps them from feeling like they're back on an island alone. 5. Post-cancellation outreach isn't about winning the client back. It's about understanding what changed, learning where the firm could improve, and making sure the client knows they can come back when the timing is right. 6. Long-term relationship maintenance means continuing to check in with past clients even when they have no active engagement. One client from the 60-day program still takes Stacey's call every 45 to 60 days and has her number saved because the relationship never stopped. Links & Resources * Simple CFO Solutions — simplecfo.com Closing If this episode resonated with you, share it with someone who's been on the fence about bringing a financial partner into their business. Stacey's story is a reminder that the right support doesn't disappear when things get hard. Subscribe, rate, and review the Profit First for Real Estate Investors podcast, and to learn more or book your free financial discovery call, visit profitrei.com.
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