How Agentic AI is Powering the Next Era of Retail & CPG Operations

The Evolution of Order Management

In this episode of Retail & Consumer Pulse by WNS, Part of Capgemini, Paul Morrison, Head of WNS Retail and Consumer Practice in Europe, speaks with Abhishek Joshi, Director, Supply Chain Capability and Solutions, about the evolving role of order management.  They discuss how fragmented systems and manual processes are limiting efficiency and scale, and how digitization and orchestration are enabling more connected, touchless operations. They also explore OMTRAC, WNS’s solution built with ServiceNow, and how it uses AI, workflow automation and real-time visibility to improve order accuracy, cycle time and customer experience.

AI at the Core: 5 Forces Driving Finance Transformation in Retail & CPG

In this episode of Retail & Consumer Pulse by WNS, Paul Morrison speaks with Tom Klein, Exec VP for Finance & Accounting, about the five forces transforming the CFO agenda. They unpack smart automation, evolving hybrid provider models, the finance crossover, predictive decision-making and the practical adoption of AI and agentic workflows.   Drawing on the engagement with clients, he explains what’s changing inside the CFO office and the actions that are helping teams steer transformation while keeping day-to-day operations stable.

How Agentic AI is Powering the Next Era of Retail & CPG Operations

In this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.

GBS in Consumer Goods: From Cost Efficiency to AI-powered Growth

In this episode of Retail and Consumer Pulse, Amiya Kagalwala, GBS & BPO leader at Deloitte, joins Paul Morrison, leader of the WNS Retail and Consumer Practice in Europe, to explore how GBS is evolving in the CPG sector – from its roots in back-office consolidation to becoming a platform for middle- and front-office capabilities, digitalization and AI-driven transformation.

Private Equity x CPG: Mastering the Top and Bottom Lines

In this episode of the WNS Podcast, Michael Mitterer, Chief Growth Officer, Manufacturing, Retail and Consumer Goods, Europe, joins host Paul Morrison to unpack how private equity firms are redefining value creation in manufacturing and consumer goods.