#01 How To Create A Seamless Shopping Experience - Jeroen Struycken

#02 RFID-Based Self-Checkout For Retailers - Dion Hofste

In the second episode of the "Seamless Shopping Without Shrink Show", Harmen Koopman talks with Dion Hofste, Product Manager at Pan Oston, the leading manufacturer of checkouts in the Netherlands. In this episode, they dive into the self-checkout experience and the rise of the self-checkout, discussing why retailers should implement it and the trends and pitfalls in doing so. Dion shares his views on the future of self-checkouts in fashion retail and their collaboration on an RFID self-checkout. He explains why RFID technology enhances the customer experience and why it's a good fit for fashion retail. Additionally, Dion shares his advice to retailers who are looking to start with self-checkouts: focusing on customer adoption first.

#01 How To Create A Seamless Shopping Experience - Jeroen Struycken

In the very first episode of the "Seamless Shopping Without Shrink Show", Harmen Koopman sits down with Jeroen Struycken, General Manager at Nedap Sense, to dive into the core of what seamless shopping truly means and how it intersects with the critical issue of retail shrink. With over 20 years of experience in the retail technology industry, Jeroen shares his unique perspective on how retail has evolved over the years. From the days of analog modem connections to RFID to meet the consumers' ever-increasing need for effortless experiences, he highlights the key shifts that have shaped the industry. Tune in to this insightful conversation to learn how retailers can create seamless shopping experiences while keeping shrink under control, and discover why it's not just about technology, but about the right strategy, great partnerships, and a willingness to adapt.