TALK MIDLAND w/ Logan Richetti
What makes someone choose one car wash over another? Logan sits down with Tom Terry, Site Leader at Tommy's Express Car Wash, to talk about bringing a new business to Midland, creating memorable customer experiences, and why putting people first has been the key to their success. Tom shares how Tommy's Express has grown by focusing on exceptional customer service, investing in employees, supporting local organizations, and creating an experience that keeps customers coming back. In this episode, you'll learn: * Why Tommy's Express chose Midland * What makes their car wash different from the competition * The importance of customer service in today's world * How they develop future leaders from within * Why they believe in giving people second chances * The story behind one of their most loyal customers * Why community involvement matters to their business * How unlimited memberships work * What goes into building a successful local business Whether you're an entrepreneur, business owner, or someone who appreciates great customer service, this episode is full of valuable insights. Stay Connected with Us! Please like, share, and subscribe to the #TalkMidland Podcast to stay updated on future episodes and help spread the word about the amazing people and programs in Midland, Michigan. Follow #TalkMidland on social media for the latest updates and episodes: @TALKMIDLAND Join the conversation and be part of the Midland, Michigan community! #TalkMidland Chapter Notes 00:00 – Meet Tom Terry How Tommy's Express came to Midland 03:45 – Building a New Business Why Midland was the perfect location 08:30 – What Makes Tommy's Different Hot water, free vacuums, and customer service 14:20 – Creating a Better Customer Experience Memberships, technology, and convenience 20:10 – The Story of Derek A customer who reminds everyone why people matter 26:15 – Why Businesses Open Near Competitors The strategy behind location selection 32:30 – Developing Future Leaders Growing employees from within 39:00 – Giving People Second Chances Building a workplace that cares 46:15 – Community Partnerships Supporting Midland schools and nonprofits 53:00 – Why Customer Service Still Wins Old-school values in a modern business Keywords Tommy's Express Car Wash, Tom Terry, Midland Michigan, Customer service, Small business, Car wash, Leadership, Employee development, Midland Business, Entrepreneurship, Local business, Community involvement, Unlimited car wash, Talk Midland Podcast, Midland MI
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