Courtesy and extending empathy to our customers

Hello summer!

Steven shares the good and the bad going into the summer season, disclosing everything from redecorating the showroom to managing installations that are especially sensitive to weather conditions.

Ready to Run

Steven addresses concerns regarding workplace culture, AI, and receiving materials from manufacturers and their potential impact overall on flooring dealers and showrooms.

Big Box Time

Steven speaks on the problem with free installation and home remodeling services offered by big box stores, and why time is the most valuable commodity in the showroom.

Courtesy and extending empathy to our customers

Steven and Gabriella discuss what it means to be courteous and reliable as a sales representative in the customer's flooring purchasing journey. Other topics include the conundrum that is shipping and the secret culprit behind damaged hardwood flooring.

Camaraderie and ensuring quality service in the showroom

Introducing our newest sales associate, Gabriella! Steven and Gabriella explore their former career histories and discuss what it means to develop mutual trust and strong teamwork in the workplace.