The Channel Automation Podcast
In this episode, Vic Sun sits down with Vinnie Faccinto, Senior Vice President of Operations and Business Development at Smart Cremation, to discuss how Smart Cremation built a virtual service model, why operational excellence is critical in the deathcare industry, and how AI and automation are being applied to improve speed, consistency, and execution in a high-trust business. They also explore what it takes to make AI useful in the real world: practical workflows, strong leadership, and team-wide adoption.  Listen if you care about AI adoption, automation, operations, customer experience, or scaling service businesses without losing quality.  Thanks for listening to the Channel Automation Podcast. For more insights on AI, automation, sales outreach, and lead conversion, follow Channel Automation across platforms. YouTube: @ChannelAutomation LinkedIn: Channel Automation Website: channelautomation.com Follow the show and share this episode with someone building the future of outbound.
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