How Agentic AI Will Reshape Customer Experience | Rangan Gangavaram (Verizon)

What "Data-Driven" Actually Means | Anthony Jackel (Ferrara)

What separates analytics teams that get a seat at the table from those stuck in the reporting queue? Anthony Jackel, Senior Director of Business Intelligence & Analytics at Ferrara, has spent his career answering that question, from Kraft to one of America's largest candy companies. In this conversation, we explore: * What "data-driven enterprise" actually means * The shift from data providers to decision enablers * Why user-centered design matters as much for dashboards as it does for iPhones * How to build analytics products that drive action, not just curiosity * The mindset shift that earns analytics a seat at the table Connect with us: Website: https://thedatastorytellers.com/ LinkedIn: https://www.linkedin.com/company/the-data-storytellers Apple Podcast: https://podcasts.apple.com/gb/podcast/the-data-storytellers-podcast/id1493766476 Spotify: https://open.spotify.com/show/2N0vZtHZHgod4Tll2LX2xa YouTube: https://www.youtube.com/channel/UCz9e56lhYUfORiOHMiLlPmA Chapters: 00:00 – Introduction to Anthony Jackel and his role at Ferrara 03:35 – Building Ferrara’s analytics team from scratch 07:42 – The problem with dashboards and low-value data work 11:50 – Connecting analytics to business decisions and revenue 16:25 – The importance of commercial empathy for data leaders 20:18 – Getting out of the service provider mindset 25:04 – Translating technical insights for non-technical audiences 28:45 – Why building trust is more important than being right 33:29 – Lessons from finance that shaped his analytics approach 37:12 – Coaching and developing high-performing analytics talent 41:05 – The challenge of balancing curiosity with execution 45:18 – Internal marketing and the power of repeatable wins 49:56 – Final advice for future analytics leaders 📍 Chapter Timestamps (Finalized for 50:13 runtime)

AI Optimism vs. Evidence in Late 2025 | Ylan Kazi (Blue Cross Blue Shield North Dakota)

In this episode of The Data Storytellers Podcast, we sit down with Ylan Kazi, Chief Data & AI Officer at Blue Cross Blue Shield of North Dakota, to cut through the noise around enterprise AI. Ylan explains why early machine learning hype never matched operational reality, how LLMs changed the game once they became accessible to anyone, and why most AI failures stem from cultural friction rather than technical limitations. He breaks down the gap between expectations and actual ROI, the overlooked complexity behind agentic AI, and the fundamental difference between inserting AI into old workflows and redesigning processes to be AI native. We also explore the economic and societal contours of the current AI cycle, including energy constraints, the cultural backlash against AI generated content, and why exponential progress looks slow until it doesn’t. Ylan shares what the coming micro bubbles might look like, how labor markets are shifting, and why new technology forces each of us to examine the meaning of human work. We end with a look at his AI Edge newsletter and what he is tracking as this transformation accelerates. Chapters: 00:00 Introductions and Ylan’s early AI skepticism 04:30 Traditional AI vs generative AI and why prompting skill matters 08:00 Why enterprise ROI lags and why most failures are cultural 12:00 The economics of LLMs, energy constraints, and infrastructure realities 18:00 Agentic AI, undocumented processes, and why value requires redesign 25:00 Automation, talent pipelines, and shifts in labor markets 34:00 Cultural reactions to AI content and the value of human creation 45:00 The case for micro bubbles and faster boom bust cycles 57:00 Ylan’s newsletter, what he is writing about, and closing thoughts

The Hard Truths of Enterprise AI Adoption | Jodi Blomberg (Cox Automotive)

In this episode of The Data Storytellers Podcast, we speak with Jodi Blomberg, VP of AI and Machine Learning at Cox Automotive. Jodi shares her experience leading AI transformation at scale in a highly regulated, legacy-rich environment. We explore how to balance long-term R&D with immediate impact, why trust and humility are critical in AI leadership, and how to move from proofs of concept to deployed products that make a real difference. Jodi also discusses the cultural and operational shifts required to truly embed AI in the enterprise and her own career journey from econometrics to machine learning. Connect with us: Website: https://thedatastorytellers.com/ LinkedIn: https://www.linkedin.com/company/the-data-storytellers Apple Podcast: https://podcasts.apple.com/gb/podcast/the-data-storytellers-podcast/id1493766476 Spotify: https://open.spotify.com/show/2N0vZtHZHgod4Tll2LX2xa YouTube: https://www.youtube.com/channel/UCz9e56lhYUfORiOHMiLlPmA Chapters: 00:00 – Introduction and Jodi Blomberg’s role at Cox Automotive 02:44 – The mission of the AI and Machine Learning team 06:12 – Where AI is driving value in automotive ecosystems 10:25 – Lessons learned leading data teams in legacy orgs 14:01 – Balancing long-term R&D with business impact 18:17 – Why successful AI teams don’t chase shiny objects 22:39 – The cultural change required for enterprise AI 26:15 – From proof of concept to production in a regulated space 30:34 – Jodi’s career path from econometrics to applied AI 35:48 – The role of humility and empathy in AI leadership 40:09 – Bringing executive stakeholders on the journey

The AI Leadership Playbook for Global Enterprises | Elena Alikhachkina

In this episode of The Data Storytellers Podcast, we speak with Elena Alikhachkina, Chief Data and AI Officer at TE Connectivity. With a background spanning Pfizer, Johnson & Johnson, Nestlé, and now one of the world’s largest industrial tech companies, Elena shares what it takes to lead AI transformation across global, complex organizations. We talk about the realities of operationalizing data and AI in manufacturing, the soft skills required to drive trust and adoption, and how to move from use cases to enterprise value. Elena also reflects on how she built her career across industries, why curiosity is her superpower, and how data leaders can move from technical execution to strategic leadership. Connect with us: Website: https://thedatastorytellers.com/ LinkedIn: https://www.linkedin.com/company/the-data-storytellers Apple Podcast: https://podcasts.apple.com/gb/podcast/the-data-storytellers-podcast/id1493766476 Spotify: https://open.spotify.com/show/2N0vZtHZHgod4Tll2LX2xa YouTube: https://www.youtube.com/channel/UCz9e56lhYUfORiOHMiLlPmA Chapters: 00:00 – Introduction and Elena’s current role at TE Connectivity 02:41 – Why AI transformation is a leadership challenge, not a tech one 06:50 – How to build trust across functions when driving change 10:22 – The power of storytelling in operational environments 14:36 – Creating a data strategy that scales globally 18:58 – Why speed alone is not a data strategy 23:11 – Aligning AI with core business priorities 27:04 – Moving from isolated use cases to enterprise-wide value 31:17 – Lessons from Nestlé and Johnson & Johnson 36:03 – Defining value clearly in industrial use cases 40:40 – The evolution of the Chief Data and AI Officer role 44:12 – Building multidisciplinary teams that earn business trust 49:18 – Advice for data leaders entering legacy-heavy environments 53:46 – Why curiosity, empathy, and resilience matter most 58:03 – How Elena built her career across industries and functions 1:03:40 – What’s next in data and AI at TE Connectivity 1:08:12 – Closing thoughts on leadership, impact, and lifelong learning

How Agentic AI Will Reshape Customer Experience | Rangan Gangavaram (Verizon)

In this episode of The Data Storytellers Podcast, we speak with Rangan Gangavaram, Senior Director of Analytics & Insights at Verizon, about the promise and pitfalls of agentic AI. Rangan shares why agentic AI is more than just another automation wave, how it differs from RPA, and why its reasoning capabilities could redefine customer interactions. We discuss the decision frameworks enterprises need to adopt, the importance of stakeholder-driven adoption, and how AI transformations resemble the digital era more than traditional data initiatives. Rangan also reflects on his career journey from engineering to analytics leadership and the pivotal role of storytelling in driving AI adoption. Connect with us:Website: https://thedatastorytellers.com/LinkedIn: https://www.linkedin.com/company/the-data-storytellersApple Podcast: https://podcasts.apple.com/gb/podcast/the-data-storytellers-podcast/id1493766476Spotify: https://open.spotify.com/show/2N0vZtHZHgod4Tll2LX2xaYouTube: https://www.youtube.com/channel/UCz9e56lhYUfORiOHMiLlPmAChapters: 00:00 – Introduction and reconnecting after past conversations 01:15 – Why agentic AI is the real deal for enterprises 04:32 – Comparing agentic AI to RPA and automation 07:55 – The multiplier effect of AI-driven reasoning 12:41 – Do today’s AI models really reason? 17:14 – Understanding the driver behind customer problems 19:03 – Key risks and pitfalls in deploying agentic AI 25:12 – Why stakeholder buy-in is essential for adoption 28:40 – AI strategy as part of a holistic transformation 32:58 – How AI transformation mirrors the digital revolution 36:46 – Managing cost concerns for AI at scale 40:33 – Rangan’s career path into data and analytics 46:12 – The importance of storytelling in analytics leadership 52:10 – Advice for aspiring professionals in data and AI 54:40 – Closing reflections and future collaboration