The Empowered Patient

Episode 7: More Than a Statistic: David Friedman on Empathy, Advocacy, and Navigating the Healthcare System

22 min · 14. april 2025
episode Episode 7: More Than a Statistic: David Friedman on Empathy, Advocacy, and Navigating the Healthcare System cover

Beskrivelse

In this episode of The Empowered Patient Podcast, Maria Cortina speaks with David Friedman, a certified pharmacy technician and healthcare advocate who bridges the gap between insurance systems and patient care. With a business administration background and hands-on retail pharmacy experience, David shares how he found purpose in helping patients navigate complex systems with compassion. From prior authorizations and specialty medications to co-pay assistance and Medicare Part D tools, David highlights the everyday barriers patients face—and how miscommunication can turn small issues into major setbacks. He offers a behind-the-scenes look at how he uses empathy, active listening, and advocacy to ensure patients are seen as people, not just data points. This conversation is a powerful reminder that real change in healthcare starts with human connection.

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Alle episoder

10 Episoder

episode Episode 7: More Than a Statistic: David Friedman on Empathy, Advocacy, and Navigating the Healthcare System cover

Episode 7: More Than a Statistic: David Friedman on Empathy, Advocacy, and Navigating the Healthcare System

In this episode of The Empowered Patient Podcast, Maria Cortina speaks with David Friedman, a certified pharmacy technician and healthcare advocate who bridges the gap between insurance systems and patient care. With a business administration background and hands-on retail pharmacy experience, David shares how he found purpose in helping patients navigate complex systems with compassion. From prior authorizations and specialty medications to co-pay assistance and Medicare Part D tools, David highlights the everyday barriers patients face—and how miscommunication can turn small issues into major setbacks. He offers a behind-the-scenes look at how he uses empathy, active listening, and advocacy to ensure patients are seen as people, not just data points. This conversation is a powerful reminder that real change in healthcare starts with human connection.

14. april 202522 min
episode Episode 6: From Neuroscience to Nursing: Mary Collette on Patient Advocacy, Stigma, and the Future of Healthcare cover

Episode 6: From Neuroscience to Nursing: Mary Collette on Patient Advocacy, Stigma, and the Future of Healthcare

In this episode of The Empowered Patient Podcast, host Maria Cortina sits down with nurse Mary Collette to discuss the realities of patient care, the challenges of nursing post-COVID, and the critical role of advocacy in healthcare. Mary shares her journey from studying neuroscience to becoming a nurse, reflecting on how her experiences as an EMT and medical assistant shaped her perspective. The conversation covers workplace violence, gender disparities in nursing, and the stigma surrounding substance use disorder in medical treatment. With an honest look at the struggles and triumphs of modern healthcare professionals, Mary offers insight into the resilience of nurses and the importance of patient-centered care. Tune in for a powerful discussion on the evolving landscape of healthcare and the push for systemic change.

7. april 202529 min