From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations

Building the Best: Inside T-Mobile's Customer-First 6G Gameplan

In this episode of The Fast Mode Podcasts, Tara Neal speaks with Ankur Kapoor, Executive Vice President and Chief Network Officer at T-Mobile US, on how the Un-carrier is leveraging AI, 5G-A, and autonomous networking to drive ahead its customer-centric connectivity gameplan, while laying the foundation for the next 6G era. They also discuss: - 5G Advanced is transforming networks from delivering faster connectivity to proactively predicting, adapting to and resolving customer issues in real time - T-Mobile is embedding AI across its radio, core and operational networks to enable autonomous optimisation, network slicing and innovative services such as live translation - The company's early investment in a nationwide 5G Standalone, cloud-native architecture has accelerated the deployment of advanced network capabilities and differentiated customer experiences - Looking ahead, T-Mobile sees 6G as a natural evolution of its AI-first strategy, with AI-RAN and physical AI paving the way for next-generation consumer and enterprise applications Learn more: www.t-mobile.com #TMobile #5GAdvanced #AgenticAI #AutonomousNetworks #6G #AIRAN #Uncarrier

Beyond Passwords and OTPs: How Network APIs Are Reshaping Digital Identity Verification

In this webcast, Masarra Mohamed, Senior Research Analyst, CPaaS at IDC, and Kunal Shukla, SVP & GM, Head of Network APIs at Vonage join Tara Neal of The Fast Mode to discuss the growing challenge of digital identity fraud and how network APIs are transforming identity verification. They explore how: * Identity fraud has become automated, AI-driven and increasingly convincing, making traditional authentication methods such as passwords and OTPs insufficient * Telcos can use trusted, real-time network intelligence through network APIs to enable continuous identity verification * Nnetwork APIs are evolving telcos beyond connectivity providers into trusted digital identity layers * Widespread adoption depends on industry-wide standardization, interoperability and simpler commercial models To learn more, visit www.vonage.com and www.idc.com #DigitalIdentity [https://www.youtube.com/hashtag/digitalidentity] #NetworkAPIs [https://www.youtube.com/hashtag/networkapis] #Cybersecurity [https://www.youtube.com/hashtag/cybersecurity] #FraudPrevention [https://www.youtube.com/hashtag/fraudprevention] #DigitalTrust [https://www.youtube.com/hashtag/digitaltrust] #OpenGateway [https://www.youtube.com/hashtag/opengateway] #CAMARA [https://www.youtube.com/hashtag/camara] #Telecom [https://www.youtube.com/hashtag/telecom] #AI [https://www.youtube.com/hashtag/ai] #AgenticAI [https://www.youtube.com/hashtag/agenticai]

From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations

In this episode, Tara Neal of The Fast Mode speaks to Ergün Mercan, VP of Strategic Account Development, Sales at Etiya about how multi-agent AI orchestration is enabling autonomous operations and helping telcos deliver measurable business value through intelligent automation. They explore how: 📌 Multi-agent AI is transforming CX by replacing rigid chatbots with intelligent, collaborative AI agents 📌 Specialized AI agents can leverage multi-agent orchestration to work together like a digital workforce, delivering greater operational efficiency and better CX 📌 Telcos are seeing higher first-contact resolution, lower support costs, reduced churn, and human-level customer satisfaction through agentic AI 📌 Successful AI adoption requires a phased approach with strong governance, cost management, high-quality data, and human oversight Learn more at: www.etiya.com #AgenticAI #MultiAgentAI #CustomerExperience #Telco #Telecommunications #GenerativeAI #DigitalTransformation #Automation #CX #AIInnovation #AutonomousOperations #EnterpriseAI

Why Telcos Are Not Capturing the Trillion-Dollar Al Opportunity

In this episode of The Fast Mode Podcasts, Prianca Ravichander, CMO & CCO of Tecnotree speaks to Principal Analyst Ariana Lynn about how: - Telcos need to evolve from selling connectivity to monetizing intelligence, AI, and digital services - Legacy business models are preventing telcos from realizing the full value of their investments in 5G, AI, and cloud - Success in the AI era depends on orchestrating fragmented systems and enabling real-time, outcome-driven monetization - The telecom industry needs a collaborative ecosystem of operators, vendors, partners, and analysts to unlock AI-driven growth

What Are The Biggest Drivers of Global Networking Demand in APAC?

In this podcast, Tara Neal of The Fast Mode speaks with Sam Bednall, Head of Product Solutions Development at Telstra Digital Infrastructure, about how AI is reshaping global network architecture, the evolving priorities for enterprise connectivity, and the key trends driving networking demand across the rapidly growing APAC region. Sam discusses how: - AI is driving a fundamental redesign of global networks, with distributed architectures, edge computing, and autonomous, programmable infrastructure becoming the new standard - Predictable network performance has become the top priority, with latency, throughput, and resilience tailored to different AI and enterprise workloads - Software-defined, on-demand connectivity is essential as enterprises increasingly move workloads across cloud, edge, and hybrid environments - APAC's rapid digital growth, AI adoption, and data sovereignty requirements are fueling demand for resilient, high-performance global networking solutions #AI #Telecommunications #Networking #DigitalInfrastructure #CloudComputing #APAC