The Triple Mike Check: Customer Success in the Age of AI

Agentic AI Explained

In this episode, I talk with Nicholas Renotte about how developers can think about agentic AI in a more practical way. We get into the mindset, design patterns, and real challenges builders face as AI systems become more autonomous. Nicholas also shares his perspective on the future builder skill set and how developers can prepare for the next wave of agent frameworks.If you’re exploring how to build agents or want a clearer view of what agentic AI looks like in practice, this episode will give you a strong starting point.Topics covered:• What agentic AI means for builders• How to choose tools and frameworks• Where to start with your first agent• Lessons from engineering teams• Memory, context, and reliability challenges• The future builder mindsetConnect with Nicholas Renotte:YouTube: https://www.youtube.com/@NicholasRenotteLinkedIn: https://www.linkedin.com/in/nicholasrenotte/

The Triple Mike Check: Customer Success in the Age of AI

In this episode of The Generative AI Revolution Podcast, I sat down with three IBM leaders in Customer Success: Mike Burrell, Mike Philbin, and Mike Milani. Together we explored how the CSM role has evolved, what makes it irreplaceable, and how AI is transforming but not replacing the human side of customer success.𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗴𝘂𝗲𝘀𝘁𝘀 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻:Mike Burrell – https://www.linkedin.com/in/mike-burrell-7265472/Mike Philbin – https://www.linkedin.com/in/mphilbin/Mike Milani – https://www.linkedin.com/in/mmilani/𝗪𝗲 𝗰𝗼𝘃𝗲𝗿:→ Why adaptability defines the modern CSM.→ The orchestra conductor analogy for collaboration.→ How empathy outperforms AI when it comes to trust.Disclaimer:The views and opinions expressed by guests in this podcast are their own and do not reflect the views of Jothi Moorthy, IBM, or any affiliated organizations. This podcast is a personal project and is not affiliated with, endorsed by, or produced in collaboration with IBM. It is intended for informational purposes only and does not constitute professional advice.

Episode 2 : AI Transforming Healthcare

AI Transforming Healthcare | GenAI Revolution Podcast – Episode 2 In this episode of GenAI Revolution, I talk with Arjun Warrior (Customer Success Manager, IBM) about how agentic AI is moving beyond automation to become an autonomous clinical partner in healthcare. We cover: How AI adoption in healthcare is shifting from pilots to real-world deployment Why healthcare’s complexity makes AI integration unique Five emerging agentic AI use cases in healthcare Measurable results from early implementations The future of intelligent patient records and clinical reasoning system 📺 Watch next: [GenAI Revolution Podcast Playlist] 🎧 Listen on Spotify: [Spotify link] If you enjoy the episode, like, subscribe, and hit the bell icon so you don’t miss future conversations on Generative AI, agentic systems, and enterprise adoption. Connect with me: 🔗 LinkedIn: https://www.linkedin.com/in/jothi-moorthy/

Episode 1: The Evolution of AI Agents and LLMs

In this kickoff episode of GenAI Revolution, host Jothi Moorthy is joined by IBM's Sireesha Ganti to explore how large language models are evolving into cognitive engines powering the next generation of intelligent agents. We dive into: * What it means for an agent to think, plan, and adapt * How Mixture of Experts and MemGPT are redefining LLM architecture * The role of memory in long-term agent performance * Real enterprise use cases and current limitations * A preview of what’s coming next in agentic AI This episode blends technical depth with practical insight for anyone building or working with intelligent systems. 🎧 Available now on Spotify and YouTube 🔗 Links in show notes