Technical vs. Soft Skills: What Matters Most in Business

Leadership Tips from the President of Rainbow Restoration

There are patterns behind every successful restoration company. In this episode, we're joined by Josh Miller, President of Rainbow Restoration, to talk through what he’s learned over years in the industry and now leading a national franchise. They cover leadership, team dynamics, and the decisions that impact growth over time. If you're in restoration and looking to run a better operation, this is worth the listen.   Learn more about Rainbow Restoration: https://rainbowrestores.com/ [https://rainbowrestores.com/]     Listen on: YouTube [https://bit.ly/4hJfqUz] Apple [https://apple.co/42EB8Vp] Spotify [https://bit.ly/4thN765] Amazon [https://amzn.to/3Q3viW7] iHeartRadio [https://bit.ly/3Ene5o6]   Follow us on socials! Facebook [https://www.facebook.com/ViolandManagement] LinkedIn [https://www.linkedin.com/company/violand-management-associates] Instagram [https://www.instagram.com/violand_management/]

Why Sales Reps and Sales Managers Clash (and How to Fix It)

Sales reps and sales managers are on the same team—but that doesn’t mean they always see things the same way. In this episode, we break down the real reasons behind the tension between reps and managers, why it happens, and what it takes to get aligned. Drawing from our Herding Cats article series, we share practical insights on how high-performing sales teams work through the friction and improve results.   Read the Herding Cats article series: https://www.candrmagazine.com/herding-cats-revealing-the-biggest-misconceptions-between-salespeople-and-their-manager/ [https://www.candrmagazine.com/herding-cats-revealing-the-biggest-misconceptions-between-salespeople-and-their-manager/]     Listen on: YouTube [https://bit.ly/4hJfqUz] Apple [https://apple.co/42EB8Vp] Spotify [https://bit.ly/4thN765] Amazon [https://amzn.to/3Q3viW7] iHeartRadio [https://bit.ly/3Ene5o6]   Follow us on socials! Facebook [https://www.facebook.com/ViolandManagement] LinkedIn [https://www.linkedin.com/company/violand-management-associates] Instagram [https://www.instagram.com/violand_management/]

Technical vs. Soft Skills: What Matters Most in Business

In this episode of the GPS Podcast, we sit down with Darren Hudema of PuroClean to talk about the role technical skills and soft skills play in building a successful service business. With decades of experience in the restoration industry, Darren shares insights on training, standards, leadership, and why customer experience has become a key differentiator. The conversation covers the gap between technical training and real-world performance, the value of hands-on learning, and how communication, empathy, and consistency shape the customer experience.   Learn more about PuroClean: https://www.puroclean.com/ [https://www.puroclean.com/]   Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://violand.com/training-programs/executive-training/ [https://violand.com/training-programs/executive-training/]     Listen on: YouTube [https://bit.ly/4hJfqUz] Apple [https://apple.co/42EB8Vp] Spotify [https://bit.ly/4thN765] Amazon [https://amzn.to/3Q3viW7] iHeartRadio [https://bit.ly/3Ene5o6]   Follow us on socials! Facebook [https://www.facebook.com/ViolandManagement] LinkedIn [https://www.linkedin.com/company/violand-management-associates] Instagram [https://www.instagram.com/violand_management/]

What Separates Restoration Companies That Survive vs. Those That Don’t

In this episode of the GPS Podcast, we sit down with Tom Laska of ICC Restoration & Cleaning Services to talk about what separates restoration companies that stand the test of time. Tom shares his experience building a business from the ground up, the challenges of hiring and developing the right team, and why focusing on quality, accountability, and culture matters more than chasing growth. The episode also highlights why sales continues to be a struggle for many companies and what owners need to think about to stay competitive.   Learn more about ICC Restoration & Cleaning Services: https://icchelps.com/ [https://icchelps.com/]   Join top leaders in the trades for advanced training and networking at The Violand Executive Summit [https://bit.ly/3Nb53iW]     Listen on: YouTube [https://bit.ly/4hJfqUz] Apple [https://apple.co/42EB8Vp] Spotify [https://bit.ly/4thN765] Amazon [https://amzn.to/3Q3viW7] iHeartRadio [https://bit.ly/3Ene5o6]   Follow us on socials! Facebook [https://www.facebook.com/ViolandManagement] LinkedIn [https://www.linkedin.com/company/violand-management-associates] Instagram [https://www.instagram.com/violand_management/]

Getting Paid Faster in Restoration: Contracts, Adjusters, and Collections

In this episode of the GPS Podcast, we sit down with Violand Business Advisors Josh Bachman and Bill Prosch to discuss one of the biggest frustrations in the restoration industry: getting paid on insurance work.   The conversation explores why collections really begin before the job starts, how contracts and communication impact payment, and what you can do to reduce delays, pushback, and unexpected payment reductions. Josh and Bill share practical insights on working with adjusters, setting expectations early, and building systems that improve cash flow without damaging relationships.   Connect with Violand [https://violand.com/connect/] to start a conversation about improving your processes, systems, and cash flow. Join top leaders in the trades for advanced training and networking at The Violand Executive Summit [https://bit.ly/3Nb53iW]   Listen on: YouTube [https://bit.ly/4hJfqUz] Apple [https://apple.co/42EB8Vp] Spotify [https://bit.ly/4thN765] Amazon [https://amzn.to/3Q3viW7] iHeartRadio [https://bit.ly/3Ene5o6]   Follow us on socials! Facebook [https://www.facebook.com/ViolandManagement] LinkedIn [https://www.linkedin.com/company/violand-management-associates] Instagram [https://www.instagram.com/violand_management/]