The Infinite Leaders with Sonja Price

The Digital GTM Playbook: Scaling Customer Experience at Enterprise Speed

30 min Ā· 24. okt. 2025
episode The Digital GTM Playbook: Scaling Customer Experience at Enterprise Speed cover

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What separates good Go-To-Market strategy from great GTM in the age of AI? In this episode of The Infinite Leaders Podcast, Michael Mallett, Vice President of Digital GTM Strategy & Center of Excellence at Medallia, joins host Sonja Price for a powerful conversation about how digital transformation, customer obsession, and emotional intelligence intersect to drive growth at enterprise scale. Together, they explore: šŸ’” Why customer experience—not technology—is the real competitive edge šŸ’” How AI and analytics can accelerate trust, not just efficiency šŸ’” Lessons from leading Medallia’s Generative AI innovation and scaling digital GTM worldwide šŸ’” The creative mindset behind Michael’s journey from choir singer to enterprise strategist If you’re a leader navigating the future of work, this episode will reshape how you think about transformation, innovation, and leadership in the digital era. šŸ”— Connect with Michael Mallett on LinkedIn: https://www.linkedin.com/in/michael-mallett [https://www.linkedin.com/in/michael-mallett] 🌐 Future-Proof Your Leadership: https://infiniteleaders.vip [https://infiniteleaders.vip] Listen now and join the movement toward Infinite Leadership. #InfiniteLeadersPodcast #Leadership #CustomerExperience #DigitalTransformation #GTMStrategy #AILeadership #FutureOfWork

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episode The Digital GTM Playbook: Scaling Customer Experience at Enterprise Speed artwork

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