Keep Pace With Your Customer's Expectations

Reverse the Polarity (E09)

Some products and services can be hard to differentiate. Ever feel like everyone in your industry is doing much the same thing, and there’s not much you can do about it?

Just maybe, it’s not internet killing your business (E08)

You often hear bricks and mortar business owners complain about the internet killing their business. That might be true in some cases - but there other factors. Is it really the internet, or might it be one of these reasons?

The slightly scary way to differentiate yourself from your competition (E07)

Being safe makes it difficult to really differentiate yourself from your competitors. You might have to do something a little scary to position your business in a meaningful and memorable way. Nervous? Good! You should be...

Stop Embarrasing Yourself - Personas to the Rescue

Have you ever been out with a group of people, and someone in the group tells a joke that they think is hilarious, but no one else gets it? Why does that happen? How does this apply to your business? There's a tool we can use to help overcome this!

Keep Pace With Your Customer's Expectations

We watched all the Planet of the Apes movies recently, but in "timeline" order. So that meant watching the 3 most recently made moves first, which were set before the original Charlton Heston movie. After switching back to watch the originals made in the late 60s and early 70s, something became very apparent: our expectations have changed. What was once great is now a bit, well, dated. The competitive environment we're now operating in moves a bit faster, and technology and the digital space moves faster still. Was what you were doing a couple of years ago still meeting your customers' expectations? Or is your industry moving on and leaving you behind?