The ITSM Practice: Elevating ITSM and IT Security Knowledge

In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understanding business and operating models, the roles of key executives, and the benefits and challenges they present. He discusses strategies for building and sustaining model alignment, including clear vision and objectives, detailed mapping, and continuous improvement to ensure business agility and success. In this episode, we answer to: How can we build and sustain model alignment with ITIL 4? What are the pros and cons of business and operating models? Do we truly understand the importance of business and operating models? Resources Mentioned in this Episode: PeopleCert's research document titled "Business Models and Operating Models", available at www.peoplecert.com Bakkah Learning, article "Operating Model VS Business Model Full Guide", link https://bakkah.com/knowledge-center/business-operating-model-bom Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

In this insightful episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the art of giving constructive feedback to help staff grow. Learn the importance of setting measurable goals, understanding employee motivations, and maintaining professionalism without personal emotions. Stefano emphasizes practical feedback strategies that foster employee growth and drive performance improvements. In this episode, we answer to: How can you set effective, measurable goals for feedback? What are the best practices for understanding an employee's needs and motivations? How should feedback be delivered to ensure it is constructive and actionable? Resources Mentioned in this Episode: Employee Motivation, Goal Setting, Performance Tracking, Professional Feedback, Emotional Intelligence in Leadership, Constructive Criticism Techniques. Connect with us on: LinkedIn: https://www.linkedin.com/in/stefanobellelli/ Website: https://greenmill.it/ LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of strategy execution, revealing that only 30% of strategic initiatives are successful. We discuss the significant gaps between strategic plans and actual results, such as alignment and communication, resource allocation, cultural resistance, adaptability, and leadership. Each gap presents unique challenges that, if not addressed, can dramatically hinder an organization's ability to execute its strategies effectively. In this episode, we answer to: Why do so many organizations struggle with strategy execution? How can alignment and communication improve strategic outcomes? What role does leadership play in closing the strategy execution gap? Resources Mentioned in this Episode: Jimmie Butler, article "Statistics Suggest You Will Fail to Successfully Execute Your Strategies", link https://jimmiebutler.com/statistics-suggest-you-will-fail-to-successfully-execute-your-strategies/ Better Odds, article "Why Strategy Execution Fails: 7 General Pitfalls", link https://www.betterodds.inc/resources/why-strategy-execution-fails IntelliBridge, article "90 Percent of Organizations Fail to Execute Their Strategies Successfully: A White Paper to Help You Avoid Being a Statistic", link https://intellibridge.us/90-percent-of-organizations-fail-to-execute-their-strategies-successfully/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

In today's episode of The ITSM Practice Podcast, Stefano, an ITIL Master and Prince2 Practitioner, dives into the innovative "Intelligent Swarming" technique, inspired by the cohesive work of honeybees. He explores how cross-functional teams can enhance incident and problem resolution efficiency by collaborating rather than escalating issues through traditional tiered support structures. Stefano illustrates the benefits and practical implementations of swarming, emphasizing continuous upskilling and strategic team engagements to tackle complex issues swiftly and effectively. In this episode, we answer to: What is the "Intelligent Swarming" technique, and how is it inspired by bees? How does swarming compare to traditional tiered support structures in handling incidents? What are practical examples of swarming adaptations in different organizational settings? Resources Mentioned in this Episode: Intelligent Swarming, Incident resolution, Cross-functional collaboration, ITIL 4. Connect with us on: LinkedIn: https://www.linkedin.com/in/stefanobellelli/ Website: https://greenmill.it/ LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice," host Luigi Ferri explores the future of Enterprise Security, envisioning an ecosystem that not only defends but also anticipates and adapts to threats. Highlighting key innovations such as AI-enhanced CMDB systems, machine learning-driven risk assessments, and policy management automation, Luigi discusses the integration of advanced technologies like SIEM and EDR to optimize security responses. Dive into a futuristic view of cybersecurity with expert insights and advanced strategies to stay ahead of emerging threats. In this episode, we answer to: How do we assess and prioritize risks in a future-driven security landscape? What technologies will form the backbone of our security infrastructure in six years? How do we integrate and orchestrate security measures to ensure rapid and effective responses? Resources Mentioned in this Episode: Berkeley University Blog, article "Seven trends that could shape the “official future” of cybersecurity in 2030", link https://cltc.berkeley.edu/publication/seven-trends-cybersecurity-2030/ IE University Blog, article "What Is the Future of Cybersecurity?", link https://www.ie.edu/insights/ideas-to-shape-the-future/idea/what-is-the-future-of-cybersecurity/ Forbes, article "The Future Of Cybersecurity: Emerging Threats And How To Combat Them", link https://www.forbes.com/councils/forbestechcouncil/2024/07/11/the-future-of-cybersecurity-emerging-threats-and-how-to-combat-them/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya