The People Innovation Podcast
Miranda Burgum - Head of People Welcome to Season Two of The People Innovation Podcast, where host Joe Nagle is in conversation with Miranda Burgum, finding out about Gail’s 52 bakeries in local neighbourhoods striving to provide exquisite coffee and bread's for people to enjoy. When Miranda joined she described it as being given a blank piece of paper to create a structure to suit the significant growth in its entirety and from a people perspective. Listen out for: * 3 things that I follow: attracting the best people, training our talent, engaging with our teams * Making sure the team were well equipped to go on a journey * Customer service programme - SHINE Topics Discussed: * Creation of a three-year strategy to land the basics and evolve and be a great place to work and grow * The mother dough… * Four values: we care for baking, we care for our community, we care for each other and we care for a job well done * Recruitment at Gail's - Job descriptions are very task orientated. Managers are aware they will recruit based on instinct, behaviour, how they demonstrate themselves on an 'experience' shift * Internal comms - facebook group Gails’ Together * Kneading your Career - development programme * Rise with Gails LINKS: Innovation White Paper [https://www.innovationbeehive.co.uk/white-papers/] Gail's [https://gailsbread.co.uk/] Social Media: Twitter [https://twitter.com/innovationbee] Facebook [https://www.facebook.com/theinnovationbeehive/]
13 episodes
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