Building Skills-Based Organizations at Enterprise Scale with Heather Balcerek

The Future of Apprenticeship in the AI Age with Neil Hunter, CLO of Deloitte Canada

In this episode of The Science of Excellence, I sat down with Neil Hunter, Chief Learning Officer at Deloitte Canada. Neil has spent his career building talent in professional services and is now leading the change on how organizations develop people in the age of AI.We talked about why AI is hollowing out junior expertise, how to scale apprenticeship, and why the highest form of learning is actually unlearning.These 5 insights stood out:-Protect the Struggle-Remember What It Felt Like Not to Know-Balance Speed with Development-Build the Environment, Not the Program-The Highest Form of Learning Is UnlearningTune into the full episode to learn more!

Stop Equating Content with Actual Learning with Benoit Hardy-Vallee

In this episode of The Science of Excellence, I sat down with Benoit Hardy-Vallee, Director of Human Capital at Deloitte Canada. Benoit has spent years helping organizations move beyond content delivery to build real capability.We talked about why consuming content doesn't develop skills, how to bring back the apprenticeship model in distributed work environments, and why L&D needs to become capability engineers instead of content factories.These 5 insights stood out:-Learning Requires Practice and Feedback-Bring Back the Apprenticeship Model-Manage Learning Like a Product Portfolio-Create Learning Ecosystems, Not Just Events-Turn Your Team Into Capability EngineersTune into the full episode to learn more!

The Future of L&D: From Knowledge Provider to Talent Advisor with Kim Eldred

In this episode of The Science of Excellence, I sat down with Kim Eldred, Director of Talent Development & Management from RSM, where she leads L&D for the consulting practice. Two and a half years ago, she inherited a delivery center. She’s been turning it into an advisory function ever since, against resistance from both the business and her own team. We talked about why AI has made this shift unavoidable, how she restructured her team to operate like a consulting firm, and what separates the people who made the transition from those who left. These 5 insights stood out from our conversation:-Reposition Before AI Repositions You-Structure Your Team Like a Consulting Firm-Expect the Transition to Take a While-Keep Delivering While You Change the Model-Treat Vulnerability As a Core SkillTune into the full episode to learn more!

Building Excellent Managers in a Changing World with Ryan McCrea

In this episode of The Science of Excellence, I sat down with Ryan McCrea, President of the St. Louis Organization Development Network and author of Quick Bites of Insight. Ryan has spent 22 years in HR with the last 15 focused on leadership development.Managers are massively undervalued. The Workforce Institute found that leaders impact employees' mental health nearly as much as their spouse, more than doctors, therapists, or family members. Yet organizations focus energy on the C-Suite while underinvesting in the people who actually shape daily employee experience. We talked about what separates great managers from good ones and how to develop them effectively.These 4 insights stood out:-Great Managers Don't Solve Everything-Nice Doesn’t Mean Effective-Stop Treating One-on-Ones Like Standups-Develop New Managers from Day OneTune into the full episode to learn more!

What Makes Career Development Programs Stick with Laura Bartus

In this episode of The Science of Excellence, I sat down with Laura Bartus, Head of Learning and Development at Humana, a Fortune 50 healthcare company.We talked about how change is emotional before it's organizational, why cohort-based learning with accountability partners drives results, and how to measure impact with metrics leaders care about.These 4 insights stood out:-Address the Emotional Change First-Build Accountability Into the Design-Lead with Stakeholder Wins, Not Your Program-Reinforce Until It SticksTune into the full episode to learn more!