Nine Things Customers Hate

Sarah Urbanek - CASA of Laramie County

Tom sits down with Sarah Urbanek, the executive director of CASA of Laramie County, to talk about the importance of giving back to the community as well as the similarities between small businesses and non-profit organizations.

Show Up

Tom and Ty talk about the importance of "showing up." Not just getting yourself to the job physically, but going in to every job with a positive attitude. If you haven't been doing that, you'll be surprised at how much that positivity will bleed over into every other aspect of your life.

Make Someone's Day Better

Tom is left on his own again, but he's proving he can be left without adult supervision. Today he's talking about the importance of making someone's day better. It might help your business, but it shouldn't matter. The important thing is to be a good person. Your customers will feed off your energy, and if you're making folks' days better, what you give will eventually be what you get.

You're Gonna' Get Bucked Off

You're going to get bucked off from time to time. Tom and Ty talk about how to minimize the damage from these spills. 1. Work the problem 2. Follow your system 3. Do all the things -- do the reps

What You're Wearing

Tom's on his own again, because Ty's off hustling on the side. Today Tom talks about how you present yourself and the importance of having a professional appearance. You may not think it's a big deal, but you might never know how many customers use you once, don't like how you're dressed, and just never call you again.