Where Is Your Time Actually Going? The HR Time Audit That Builds the Commercial Case

Principles Over Strategy with Andrew Jacobs

Thank you to my guest Andrew JacobsAndrew is a learning strategist and organisational impact advisor, and founder of Llarn Learning [https://llarn.com/]. He is a Fellow of the Learning Performance Institute (FLPI). His work focuses on shifting organisations away from training delivery and towards capability, performance and measurable impact. His experience spans private and public sector organisations, from financial services and retail through to local and central government. He is known for a direct, principled critique of how learning functions operate, and for building the conditions where learning happens through work, not around it. He speaks internationally on learning, capability and organisational change. He produces Women Talking About Learning, a podcast listened to in over 46 countries, and writes daily at lostanddesperate.com [http://www.lostanddesperate.com]. TranscriptYour strategy is already out of date. Not because you wrote it badly. Because the pace of change has outrun it. That is the challenge Andrew Jacobs brings to this conversation. And his answer is not to write a better one. Andrew is a well respected voice in the L&D sector, a learning strategist and organisational impact advisor, founder of Llarn Learning and chartered fellow of the CIPD. He has spent his career helping organisations move beyond training delivery and into genuine capability and doesn’t mince his words when critiquing the status quo: “…we've become shopkeepers." Someone in the business asks for a course. L&D supplies it. The doors close. Nobody checks whether anything actually changed. Andrew argues the function needs to become something different and his advice is super clear - we need to become engineers. Listen to this week’s guest interview with Andrew to discover how to transform your L&D function and to convert your team into ‘Engineers’. ie. practitioners who diagnose before they prescribe, who measure impact at 10 days, 10 weeks and 10 months, and who hold the organisation accountable for the outcomes it said it wanted. And in a world where AI is reshaping work faster than any strategy was built to track, Andrew has something more durable to offer than a strategy document. He shows us how to lean into ‘Principles’ and this surprisingly simple approach could hold the key to your sovereign career. Click play to hear the full story. PS. …don’t forget to check out the ‘three little words’ that will change every conversation you have with colleagues asking for courses. As usual, the companion article and a Jobscaping™ reflection resource follow later in the 7-day cycle, and my solo audio closes out the week. Thanks for reading! Please share this free post to support my work - This is how the Hub grows. Take care for now and Stay Sovereign! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com [https://carolynshepherd.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

Where Is Your Time Actually Going? The HR Time Audit That Builds the Commercial Case

Most HR functions are genuinely busy. But busy is not the same as valuable, and pace is not the same as impact. The case for HR investment keeps not landing. Not because boards don’t care about people, but because HR keeps making that case in HR language to people who think in commercial language. Wellbeing. Culture. Engagement. These things matter enormously. They are not the conversation the CFO is having. The data that would change the conversation is almost always already sitting in the function. In the hours being spent, the tasks being repeated, the work that absorbs capable people and gives very little back. Nobody has run the audit. So nobody has the numbers. And without the numbers, the argument doesn’t land. This week I walked through a time audit framework designed to fix exactly that, prompted by my conversation with fractional CPO and four-times HR Most Influential Thinker, Nebel Crowhurst [https://substack.com/profile/384878089-nebel-crowhurst]. * You will find the full /video/podcast interview here with Nebel Crowhurst [https://carolynshepherd.substack.com/p/ep-06-hr-before-you-transform-get?r=3osjv8]. * And here is a link to the article that followed the interview [https://carolynshepherd.substack.com/p/the-ai-business-case-you-havent-made?r=3osjv8] * Plus you can download the HR Time Audit (spreadsheet) below - you will need it for this episode. * Just click the play button at the top of this post to discover more about the HR Time Audit inspired by the interview. What’s in this episode I walk through the companion resource for this week tab by tab, with worked examples from ER, recruitment and reporting. The downloadable worksheet is linked in the companion article published earlier this week. Where the time is actually going. Not where the job description says it should be. Where it is right now, this week. That is the starting point. * The three kinds of work. Execution, interpretation, and judgement are not the same thing. Most HR functions are spending too much time on the first and far too little on the third. Running the audit makes that visible. * Time Mapping. Name the work as it actually is. Hours per week. That’s all you need to start. * Cost Calculator. Enter your loaded hourly rate and your working weeks. See the annual cost of the transactional work. Seeing it as a number changes how you talk about it. * Value Swap. For each category you want to change, set a target and name specifically what the team would do instead. Not more strategic work in the abstract. What does it look like on a Tuesday afternoon? * The Case. Five questions, no formulas. Just you, the argument you’re building, and the room you’re about to walk into. Freeing up time from transactional work is only half the story. What you move into is the other half. And it is the more important one. Thanks for listening. Subscribe for free to receive new posts and support my work. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com [https://carolynshepherd.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

Ep 06: HR: Before You Transform, Get Strategic (with Nebel Crowhurst)

Nebel Crowhurst is a Fractional Chief People Officer and strategic people leader who helps organisations build workplaces where people, culture and performance thrive. She partners with CEOs and leadership teams to design people strategies that unlock potential, strengthen culture and accelerate growth, particularly during moments of transformation and scale. Her experience spans global brands and high-growth, private equity-backed businesses, including Virgin, River Island, Roche and Reward Gateway, where she led people strategy through significant growth moments. Recognised on HR Magazine's Most Influential List and a Chartered Fellow of the CIPD, Nebel is a respected voice at the intersection of people - on boards, with leadership and driving business growth. Find Nebel here: Website: https://www.nebelcrowhurst.com [https://www.nebelcrowhurst.com] LinkedIn: https://www.linkedin.com/in/nebel-crowhurst/ [https://www.linkedin.com/in/nebel-crowhurst/] -------------------------------- Introduction to this Podcast Either build strategic capability, bring it in, or both. But don’t attempt the transformation without it. That is the challenge Nebel Crowhurst brings to this conversation. And she’s passionate about it. As a fractional Chief People Officer, Nebel Crowhurst [https://substack.com/profile/384878089-nebel-crowhurst] works with high-growth organisations at exactly the moment the gap between operational HR and strategic people leadership becomes impossible to ignore. She doesn’t just hold the strategic space while the transformation happens around it. She brings people with her. The mentoring relationship is built into the work itself. Four times on HR Magazine’s Most Influential list [https://www.hrmagazine.co.uk/content/news/the-hr-most-influential-lists-for-2025-are-revealed]. Boardrooms. Mergers. Acquisitions. Transformations at scale. She has made the case for people strategy as commercial strategy, and she has the evidence to back it. This week she makes it again. Directly. Honestly. Without softening the edges. Because the strategic space exists in every organisation attempting AI transformation right now. And someone needs to be in it. Is that you? As usual, the companion article and a Jobscaping™ reflection resource follow later in the 7 day cycle and my solo audio closes out the ‘week’. Click play to Listen in on Substack or find the audio wherever you get your podcasts. Stay sovereign! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com [https://carolynshepherd.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

WK 05 — Are You Ready to Roll Out AI?

Most AI rollouts don’t fail because of the technology. They quietly run into trouble in the gap between what leaders assume is in place and what their people actually have waiting for them in the room. Licences that aren’t quite right. Permissions that were never updated. A SharePoint nobody’s tended to in years. A workforce that’s already using AI in ways nobody officially knows about. This week I sat down to think through what to check before the training is booked, before the licences are confirmed, before anything else. The conversation that prompted this came from a recent chat with Valerie Merrill, an L&D and Microsoft specialist who has delivered AI and Copilot training across organisations of every size. You can find Valerie at Merrill Consultants — Trainers who go the extra mile [https://www.merrillconsultants.com/], and I’d warmly recommend her if AI training is on your horizon. What’s in this episode I walk you through a six-part readiness framework, with one essential question per section. The downloadable resource is ready for download below and linked in the companion article - both of which flow from Episode 05 podcast with Microsoft training expert, Valerie Merrill [https://carolynshepherd.substack.com/p/ep-05-the-return-on-investment-gap?r=3osjv8]. You don’t need to tackle all six questions today or this week or even in the next fortnight. But getting started is important. I recommend you start with whichever question feels most urgent or most uncomfortable. 1. Infrastructure. If AI ran a search across your environment right now, what would it surface? 2. Licences and permissions. Has IT confirmed licence status for everyone who’ll be in the room, and does that status match what your trainer needs? 3. Your people. How are people in your organisation already using AI, officially or otherwise? (Shadow AI is almost certainly already happening, and it matters more than you think.) 4. Governance and policy. Do you have a clear AI policy, and do your people know where to find it? 5. Pilot plan. Which team has the clearest need right now, and what’s getting in their way? 6. The human element. If AI frees up time, what do you actually want your people to do with it? Thanks for reading! Subscribe for free to receive new posts and support my work. If you’d like to talk If you’re looking for support with any of these planning questions, or if you’d like your leaders or your wider team to have some accelerated training to familiarise them with AI and get them ready for a rollout, we would love to hear from you. Send your message to me, carolyn.shepherd@emmeline.ai [carolyn.shepherd@emmeline.ai] and let’s have a chat. Thank you for listening. Until tomorrow, take care and stay sovereign! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com [https://carolynshepherd.substack.com?utm_medium=podcast&utm_campaign=CTA_1]

Live with Danielle Shroyer

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit carolynshepherd.substack.com [https://carolynshepherd.substack.com?utm_medium=podcast&utm_campaign=CTA_1]