The Startup Sidekick

Starting from scratch & building your future

46 min · 14. dec. 2022
episode Starting from scratch & building your future cover

Description

Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)... that's bold.   But that's what Matt Hensler, Executive Consultant at inswing, did. He pivoted from marketing to customer success. However, his agency background of knowing how to provide high service, build relationships, and ability to problem solve, helped him adapt quickly.   Not sure if joining a startup is right for you? Matt shares what he's learned along the way. • Self-motivation is needed • Learn to be clear about what you want  • You need to be excited about the business • Building relationships is more important than you realize

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7 episodes

episode Lose the distractions & get to work artwork

Lose the distractions & get to work

We had the chance to sit down with Jennifer Thronson, SVP of Product & Business Development at Autovitals, to talk all about her experience at early-stage startups.   When you're looking to join a startup, Jennifer says you really have to like a challenge and even more so believe in the company & founders.    Other pieces of advice that you don't want to miss: When joining a startup, you have to be willing to execute. Thinking big picture is great, but you can't do crazy, fun ideas if you don't execute and sell anything. If you're joining a startup in a leadership role, learn as much as possible about the current processes, product, and market before you make any changes. Develop the mindset of getting a little better each day. The startup life is a grind, but if you focus on small, incremental progress you will be more likely to achieve your "big" goals.

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