EP21 - The Veterinary KPIs Every Practice Needs to Track for Growth and Profitability

EP27 - Building an Org Chart That Actually Works for Your Veterinary Practice

Send us a question to be featured on the podcast! [https://www.buzzsprout.com/2557719/fan_mail/new] If everyone on your team reports to you (or worse, no one knows who to report to) your practice has an organizational structure problem. In this episode, we're breaking down one of the most overlooked tools in veterinary practice management: the organizational chart. We cover what an org chart actually is (and isn't), how communication flow and pecking orders can make or break your team culture, and the common pitfalls practice owners fall into when they skip this step entirely. We also dig into how org charts intersect with staffing, hiring, and managing gaps... so you're not constantly putting out fires when someone leaves. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpracticepro YouTube: https://www.youtube.com/@VetPracticePro Timestamps 00:00 Intro 02:37 Organizational Charts & Pitfalls 03:33 What is an Organizational Chart? 05:04 Communication Flow and Pecking Orders 08:26 Staffing, Hiring, and Managing Gaps 12:34 Career Paths, Leadership, and Small Clinic Scaling 19:43 Where to Start in Putting Your Own Org Chart Together 25:58 Outro

EP26 - How Unplanned Absences Are Quietly Destroying Your Vet Practice (And What to Do About It)

Send us a question to be featured on the podcast! [https://www.buzzsprout.com/2557719/fan_mail/new] Every veterinary practice owner knows the feeling... it's a packed Thursday, and Tommy just called in. Again. Absenteeism is one of the most frustrating, financially draining, and culturally corrosive challenges in veterinary medicine, and yet most clinics are trying to manage it without a real policy in place. In this episode of The VetPractice Playbook, we dig into the full absenteeism conversation; from understanding the difference between planned and unplanned absences, to why veterinary medicine's high-pressure environment makes this problem uniquely complicated, to what it actually looks like to build and enforce a policy that sticks. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpracticepro YouTube: https://www.youtube.com/@VetPracticePro Timestamps 00:00 Intro 01:38 Absenteeism in the Clinic 03:50 Planned vs Unplanned Absences 05:28 Defining "Excessive" Absenteeism 07:29 What are the driving forces of Absenteeism? 12:07 HR Perspective 14:00 Skills vs Reliability 17:54 Step-by-Step Attendance Policy 20:33 Managing Single Offenders & Launching a Policy Reset 25:32 Summary/Outro

EP25 - 5 Crucial Conversations Every Veterinary Leader Needs to Have

Send us a question to be featured on the podcast! [https://www.buzzsprout.com/2557719/fan_mail/new] In this episode of The VetPractice Playbook, we dive into one of the most uncomfortable — yet essential — parts of veterinary leadership: having difficult conversations. Whether it’s addressing compensation concerns, managing poor performance, confronting negativity, protecting clinic culture, or setting boundaries to prevent burnout, avoiding these conversations often creates bigger problems for teams and practices alike. We break down why so many veterinary leaders hesitate to have these discussions, the hidden costs of avoidance, and how unresolved tension can slowly impact morale, accountability, and workplace culture. Most importantly, we share practical ways to approach tough conversations with clarity, confidence, and empathy so leaders can create healthier teams and stronger clinics. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpracticepro YouTube: https://www.youtube.com/@VetPracticePro Timestamps 00:00 Intro 01:44 The Cost of Avoiding Crucial Conversations 05:01 Conversation #1: Pay and Compensation 11:38 Conversation #2: Performance Management 14:40 Conversation #3: Attitude and Negativity 19:41 Conversation #4: Clinic Culture 22:49 Conversation #5: Boundaries and Burnout 24:41 Outro

EP24 - Why Veterinary Managers Should Stop Doing Tech Work

Send us a question to be featured on the podcast! [https://www.buzzsprout.com/2557719/fan_mail/new] In this episode of The VetPractice Playbook, we tackle a challenge that quietly impacts countless veterinary clinics: managers and practice owners getting pulled into technician work. While stepping in may feel helpful in the moment, it often comes at the expense of leadership, strategy, and long-term clinic growth. We discuss why so many veterinary leaders fall into this pattern, the hidden operational and financial costs it creates, and how role confusion can keep practices stuck in reactive mode. Most importantly, we walk through a practical solution: conducting a simple time audit to uncover where your energy is really going and how to start reclaiming time for true leadership responsibilities. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpracticepro YouTube: https://www.youtube.com/@VetPracticePro Timestamps 00:00 Intro 02:13 Stop Doing Tech Work 05:51 Impact on the Team 07:41 The Hidden and Financial Cost 10:10 What If The Work Doesn't Get Done? 12:10 Importance of Role Clarity 14:40 Fixing the Problem with Time Audits 18:51 Outro

EP23 - 4 Content Ideas Any Clinic Can Use For Social Media

Send us a question to be featured on the podcast! [https://www.buzzsprout.com/2557719/fan_mail/new] Struggling to figure out what to post on your clinic’s social media? You’re not alone and the good news is, you don’t need to reinvent the wheel to show up consistently and effectively. In this episode, we break down 4 simple, proven content ideas that any veterinary clinic can start using right away... no complicated strategy or big production required. Whether you’re a solo doctor, a growing multi-doctor practice, or somewhere in between, these ideas are designed to help you connect with pet owners, build trust, and stay top-of-mind in your community. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpracticepro YouTube: https://www.youtube.com/@VetPracticePro Timestamps 00:00 Intro 03:07 Avoiding the "Post and Ghost" 05:32 Negative Reviews and Comments 08:31 Content Idea #1: Asking Staff Unhinged Questions 13:17 Content Idea #2: The Pet's Perspective 14:45 Content Idea #3: Exam Room Improv 15:59 Content Idea #4: Filming Real Appointments 18:25 Cameras vs Smartphones 21:00 Outro