The Victoria Clark Show for Music Teachers

I Used to Refund Every Missed Lesson. Here's Why I Stopped.

1 h 5 min · 3. maj 2026
episode I Used to Refund Every Missed Lesson. Here's Why I Stopped. cover

Description

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new] You know you shouldn't refund it. You've told yourself that. And then the text comes in, and you feel the familiar pull, the guilt, the worry about how they'll react, and somehow you end up saying yes again. This episode isn't about what your cancellation policy should say. It's about why so many of us can't bring ourselves to enforce it, even when we know we should. For years I handled missed lessons on a case-by-case basis, making decisions based on how well I got on with the family that week, whether they'd seemed annoyed lately, or simply because saying no felt too uncomfortable. In this episode I get into the real reason that happens: the people-pleasing patterns that run deep in a lot of music teachers, the apology spiral that signals to parents that your policy is up for negotiation, and the fear of losing students that keeps so many of us stuck in the refund and reschedule cycle long after we know it isn't working. I also share the reframe that shifted everything for me around what students are actually paying for, what really happened in my studio when I stopped refunding, and why switching to monthly billing made the whole thing structurally so much easier. If you've listened to Episode 1 and thought "yes, but I still can't do it," this is the episode for you. In this episode: * Why refunding missed lessons costs you more than money * The key reframe: what your students are actually paying for * How people-pleasing shows up in your studio policies, and what to do about it * The apology spiral, and why it's working against you * The fear of losing students, addressed honestly * Why monthly billing and a no-refund policy work so well together Resources mentioned: * Monthly Billing Transition Toolkit [https://www.victoriaclarkpiano.com/monthly-billing] (£12) * Free Studio Policy Template [https://www.victoriaclarkpiano.com/freebie] Access the show notes here: Episode 3 Show Notes [https://www.victoriaclarkpiano.com/podcast/stop-refunding-missed-lessons]

Comments

0

Be the first to comment

Sign up now and become a member of the The Victoria Clark Show for Music Teachers community!

Get Started

1 month for 9 kr.

Then 99 kr. / month · Cancel anytime.

  • Podcasts kun på Podimo
  • 20 lydbogstimer pr. måned
  • Gratis podcasts

All episodes

10 episodes

episode You Are A Professional Music Teacher artwork

You Are A Professional Music Teacher

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new] Do you feel like a "proper" professional, or does part of you still feel like you're just teaching piano on the side? In this episode, I share the story of the night I agreed to something I never wanted to do, and what it taught me about self-respect and boundaries. From there, I unpick what professionalism really means for a self-employed music teacher, why it has nothing to do with qualifications or years of experience, and how it shows up in the everyday systems, habits, and small decisions that make up a working studio. Whether you have been teaching for months or decades, this episode will help you see your own studio, and yourself, as the professional you already are. In this episode: * What professionalism really means for a music teacher, and what it doesn't * Why qualifications and years of experience aren't the whole picture * How continuous professional development supports a professional mindset * How policies and systems either reinforce or undermine your professional identity * What a professionally run studio looks and feels like from a family's point of view * The small, everyday habits that signal to families that they're in good hands Resources mentioned: * Piano Planners [https://www.victoriaclarkpiano.com/piano-planners-in-detail] * Teacher Piano Planner: available Summer 2026 * Focus Sessions (£67/hr) [https://www.victoriaclarkpiano.com/work-with-me] Access the show notes here: Episode 10 Show Notes [https://www.victoriaclarkpiano.com/podcast/how-to-be-a-professional-music-teacher]

15. juli 202651 min
episode Do You Even Need A Website? Here's What It's Costing You artwork

Do You Even Need A Website? Here's What It's Costing You

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new] Do you even need a website, or is word of mouth enough? In this episode I answer that honestly, for teachers with no website, an outdated one, or one that has never quite earned its place. I talk about what most music teacher websites get wrong, why trying to appeal to everyone appeals to no one, and what changed when I stopped writing generic copy and started writing the truth about who I am and who I teach. I cover what families are looking for when they land on a website, the mistakes that turn ideal students away without you realising, why your pricing page is telling people something whether you mean it to or not, and the specific story of how I rewrote my own website, and what happened afterwards. In this episode: * Whether a music teacher really needs a website, or if word of mouth can be enough * What families are looking for when they land on a music teacher’s website * The common mistakes that make a website feel unprofessional or uninviting * What your website should say about you and your studio * Why your pricing page, or the lack of one, is telling families something * The simple changes that make the biggest difference * My own website rewrite story, and what changed when I told the truth Resources mentioned: Episode 7: How I Built A 50-Person Waiting List [https://www.victoriaclarkpiano.com/podcast/how-to-attract-music-students-waiting-list] How To Attract Your Ideal Piano Students [https://www.victoriaclarkpiano.com/piano-teacher-blog/ideal-piano-students] Access the show notes here: Episode 9 Show Notes [https://www.victoriaclarkpiano.com/podcast/do-music-teachers-need-a-website]

8. juli 202658 min
episode I Don't Work Late and I Don't Work Weekends: Here's How artwork

I Don't Work Late and I Don't Work Weekends: Here's How

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new] If you feel like your teaching week runs you more than you run it, this episode is a realistic look at what really changes things. Not a productivity system or a colour-coded calendar, but an honest conversation about what time management means when you're self-employed, why so much of the generic advice misses the point, and what has truly made a difference in running a full studio. I talk through why most time management advice is built for a different kind of work, the difference between being busy and being productive, and how I design my teaching week around my energy rather than simply my availability. I'm specific about what that looks like in practice: why I teach Monday to Thursday, why I finish on Thursday just after lunch, and what made that possible. I also cover the systems and habits that have genuinely given me back time, and I work through the four objections that tend to stop teachers from making changes to how they work. In this episode: * Why most time management advice doesn't account for the reality of a teaching week * The difference between being busy and being productive as a self-employed teacher * How to design your teaching schedule around your energy, not just your availability * Admin tasks that expand to fill available time, and how to contain them * The systems that have given me back real hours in the week * Four objections that keep teachers stuck, and honest reframes for each one Resources mentioned: Time-Saving Quiz [https://www.victoriaclarkpiano.com/time-quiz] Teacher Piano Planner (launching summer 2026) Focus Sessions [https://www.victoriaclarkpiano.com/work-with-me] (£67/hr) Access the show notes here: Episode 8 Show Notes [https://www.victoriaclarkpiano.com/podcast/time-management-for-music-teachers]

1. juli 20261 h 7 min
episode How I Built A 50-Person Waiting List artwork

How I Built A 50-Person Waiting List

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new]  A 50-person waiting list doesn't happen by accident. But it also isn't the result of having the most qualifications in the area, or spending money on advertising, or doing anything particularly complicated. In this episode, I walk through the four things that actually built mine: defining who I wanted to teach, becoming visible to the right families, communicating a clear and consistent message, and letting the studio's reputation do the compounding work over time. I also talk about what a waiting list actually changes about the way you run your studio, because it's not just a nice thing to say in your bio. It changes the decisions you make, the confidence you hold your policies with, and the quality of the enquiries you receive. If you have empty slots you can't seem to fill, or if you take on every student who enquires because you don't feel able to say no, this episode is for you. In this episode: * What a waiting list actually means for your studio, beyond simply being full * The process of defining your ideal student and why it is the foundation everything else builds on * The free visibility tools that help the right families find you before they have even contacted you * How to communicate a message that attracts the families you want to work with * What a professionally run studio does for your reputation and your word-of-mouth referrals * How to manage a waiting list professionally and what to say when you're full * The four objections that hold teachers back from doing this work, and honest reframes for each one Resources mentioned: * How to Attract Your Ideal Piano Students [https://www.victoriaclarkpiano.com/piano-teacher-blog/ideal-piano-students] (blog post) * Free Studio Policy Template [https://www.victoriaclarkpiano.com/freebie]: * Focus Sessions (£67/hr) [https://www.victoriaclarkpiano.com/work-with-me] Access the show notes here: Episode 7 Show Notes [https://www.victoriaclarkpiano.com/podcast/how-to-attract-music-students-waiting-list]

24. juni 20261 h 14 min
episode Stop Chasing Payments: My Monthly Billing System artwork

Stop Chasing Payments: My Monthly Billing System

Send me a message! [https://www.buzzsprout.com/2615075/fan_mail/new] If you've ever reached July wondering how you're going to get through the summer before the next term's invoices come in, this episode is for you. I'm walking you through how monthly billing actually works, why I made the switch, and what life looks like on the other side: income on the first of every month, no chasing, and about an hour of admin per month instead of calculating bespoke invoices every term. I cover how to work out your monthly fee, how to introduce the change to families without it feeling awkward, and a Q&A answering real questions from teachers, including the one that comes up almost every time about paying during the summer holidays. I also share the tools I use to keep the whole system running almost on its own. In this episode: * Why termly billing creates a summer income gap, and why that's not inevitable * The simple calculation that turns any lesson rate into a fair monthly figure * How to introduce monthly billing to families, including what to say and what to expect * Nine practical questions teachers have about the system, with honest, specific answers * What life actually looks like once the system is running: income on the first of the month, no chasing, no end-of-term recalculations   Resources mentioned: * Monthly Billing Transition Toolkit [https://www.victoriaclarkpiano.com/monthly-billing] (£12) * Free Studio Policy Template [https://www.victoriaclarkpiano.com/freebie] * Focus Sessions (£67) [https://www.victoriaclarkpiano.com/work-with-me] * Piano Teacher Blog [https://www.victoriaclarkpiano.com/piano-teacher-blog] Access the show notes here: Episode 6 Show Notes [https://www.victoriaclarkpiano.com/podcast/monthly-billing-music-teachers]

17. juni 20261 h 10 min