Design Thinking and the Power of Prototypes

How Customer Experience and Employee Experience are Merging

Host Ed Bodensiek interviews Diane Magers, interim CEO of the Customer Experience Professionals Association, and founder of Experience Catalysts. Diane takes listeners on a journey to understand how the business drivers behind human-centered design are causing CX professionals to increasingly partner with HR and the C-suite to create better employee experiences. Editor's Note: Inspired by this episode, and determined to help HR leaders create a more engaged workforce, Diane and host Ed Bodensiek later co-founded "Futurefy Work: A Design Lab for Employee Experience." More information on the resulting model can be found at www.FuturefyWork.com.

Design Thinking and the Power of Prototypes

What happens when a community hospital uses design thinking on an epic scale? Frankie Abralind, experience designer at Sibley Memorial Hospital in Washington, D.C., explains how one of the first innovation hubs embedded inside a hospital is transforming the healthcare experience for patients, families, and employees.

Rethinking Rewards and Recognition: Intrinsic Motivators for Employee Experience

In this episode, host Ed Bodensiek speaks to Prof. Katina Sawyer at George Washington University about what talent science and organizational psychology can teach us about intrinsic motivators in the workplace. This next-generation thinking on what motivates us at a deeply human level reveal the basic building blocks to create a truly compelling employee experience.