The Zero100 Podcast

Global Capability Centers: What to Move, Where to Invest, and How to Build Trust

25 min · 28. apr. 2026
episode Global Capability Centers: What to Move, Where to Invest, and How to Build Trust cover

Description

Target's running a quarter of HQ operations remotely. Unilever's outsourcing demand planning to seven global hubs. Lowe's manages North American inventory from thousands of miles away. Today's Global Capability Centers have evolved far beyond back-office support – they're making the calls that drive your business. But without trust, governance, and the right talent strategy, they'll never live up to their potential. This week, Caroline Chumakov and Geraint John (VPs, Research & Advisory) and Justin Gillebo (Senior Director, Research & Advisory) break down what actually belongs in a GCC, why India isn't the only answer, and how to avoid the “us vs them" trap that hinders most implementations.

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