Unlocking Senior Resources Presented By: Leave the Key
In this episode of I sat down with SandraLozano, Director of Admissions and Marketing at Huntington Hills Center forHealth and Rehabilitation. Sandra shares her 20-year journey in skillednursing, from Nassau to Suffolk. The episode covers National Health CareAssociates’ backing, staff culture, dietary accommodations, and why “leadingwith kindness” + innovation creates better outcomes. Contact, tours, andavailability included. Timeline summary 00:00– Sandra’s background: 20 years in industry, corporate America toadmissions/finance, worked Nassau, Bronx, Queens 01:42– Current role: Director of Admissions and Marketing at Huntington Hills 05:12– Daily role: Guiding families in crisis, referrals even if not to HuntingtonHills 09:10– Music therapy story: docile resident lit up, family emotional “she’s still inthere” 15:40– National Health Care Associates: 46 buildings, mostly CT/New England, only 2on Long Island 20:06– Respite as feeder for long-term: residents get used to environment, realizeneed level 25:43– Discharge planning starts at admission: stairs, bathroom, home equipment,goals 32:10– Respite logistics: admit 1–2 days before family leaves, paperwork done,emergency contacts set 39:25– Tours critical: QR code virtual tour for residents who can’t visit, butin-person better 44:26– Adjustment: 2–3 weeks, harder for family. Routine + socialization for mom 48:01– Community grief, daughter wants to volunteer for life 52:00– 3 differentiators: 1) Lead with kindness 2) Built to be SNF 3) LIE Exit 49location 54:29– Staff culture: family environment, inter-building retreats, Zooms acrossroles 57:50– Close: Compassionate team + unique offerings = key reason to chooseHuntington Hills 5 Key Takeaways 1.Purpose-built design changes outcomes Built in 1999 as a SNF with identicalfloors, wide hallways, and home-like décor. Dementia residents transitioneasier, families feel welcome vs. Institutional settings. 2.Technology prevents hospitalizations Circadian radar detects illness 3–5 daysbefore symptoms. OB projector, Robin robot, music + pet therapy driveengagement. Tech is standard, not extra. 3.Respite care reduces family crisis 10-day to 3-week stays let families travelwith 24/7 nursing coverage. Often serves as low-pressure intro to long-termcare when home is no longer safe. 4.Couples stay connected across care levels 4 couples currently on different units.Staff facilitates daily visits. Shared building beats 5–10 miles apart,reducing stress and guilt. 5.Guilt is normal, adjustment takes 2–3 weeks Families feel they broke promises.Residents gain routine, friends, activities. Story proves mom who “didn’t wantto go” became facility social butterfly. Links and Resources HuntingtonHills Center for Health and Rehabilitation Website: http://huntingtonhillscenter.com [http://huntingtonhillscenter.com] Admissions: (631) 439-3010, ext. 3059 forSandra Lozano LeaveThe Key Homebuyers Website: https://leavethekey.com/seniors [https://leavethekey.com/seniors] Phone: (631) 388-7771 Final Thoughts The through-line of both parts is dignitythrough design, tech, and kindness. Families arrive with guilt and outdatedideas of “nursing homes.” Huntington Hills counters with purpose-built space,predictive health tech, and staff who bring snow inside for residents whohaven’t felt it in a decade. Respite care, couples support, and early educationremove emergency pressure. When environment, innovation, and compassion align,families move from “I broke a promise” to “best decision we made.”
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