Episode 26: Beyond Stars and Scores: Rethinking Reputation in Home Services

Episode 29: Leadership Through Change: Scaling Pest Control the Right Way

Many pest control companies want rapid growth, but few understand the leadership, culture, and long-term strategy required to sustain it. In this episode, Paul DiLorenzo shares the leadership principles and business strategies that have helped him grow within the pest management industry for more than 20 years. From scaling operations and maintaining strong company culture to successfully bringing teams together under one brand, Paul breaks down the non-negotiables every pest control company should focus on to create lasting success. Drawing from his experience as both an industry leader and President of the Florida Pest Management Association, Paul shares how the FPMA is helping shape the future of pest control through advocacy, education, and industry support. He explains how the association connects professionals, regulators, and partners to strengthen the industry’s voice and keep companies ahead of evolving regulations and customer expectations. Paul also highlights the growing importance of association involvement, the challenges pest control businesses will face in the coming years, and how strong leadership and adaptability—supported by organizations like the FPMA—will be key to long-term success.

Episode 28: Four Legs, Zero Guesswork: The Future of Pest Inspections

Specially trained detection dogs can locate pests and rodents with over 95% accuracy—far beyond what human inspectors can achieve. In this fascinating episode, Alex Hernandez, a canine scent detection expert with 15 years of experience, reveals the science behind these elite teams and why single-purpose, rigorously trained dogs consistently outperform generalist pups. From third-party certifications to daily scent imprinting, Alex breaks down the disciplined training protocols that ensure precision in complex environments like hotels, supermarkets, and homes. Through real-world stories—including his first bed bug case in a Connecticut Macy’s—Alex explains the subtle behavioral cues that signal a true alert and why the human-canine partnership is critical to success. Whether you’re a pest control professional, property manager, or homeowner, this episode uncovers a proactive, science-driven approach that prevents costly infestations and transforms the way we think about pest detection.

Episode 27: Evolving Leadership: Strategies for High-Performing Teams in Home Services

Industry expert Jeff Davis, CEO of Coalmarch, takes us behind the scenes of leading a marketing and technology powerhouse in the home services industry. From his early career in SaaS and operations to guiding Coalmarch’s evolution, Jeff shares the lessons that shaped his leadership and the strategies that drive high-performing teams. Jeff dives into what modern leadership really looks like in growth-oriented companies and explains how turning customer insights into actionable strategies can create lasting loyalty and measurable revenue increase. He also shares practical approaches for using real marketing metrics—beyond vanity numbers—to guide investment and strategy. Finally, Jeff offers his perspective on the AI era in home services, discussing automation, digital innovation, and the trends that will define the next decade. Whether you’re a service business leader, marketer, or operator, this episode provides actionable insights to navigate change, leverage technology, and lead with impact.

Episode 26: Beyond Stars and Scores: Rethinking Reputation in Home Services

Chris Anderson, VP of Sales and Co-founder of Applause, shares his expertise on scaling sales teams and driving growth in the home services industry. Drawing on his data-driven approach, Chris breaks down the newly released 2026 Benchmark Report and what the findings mean specifically for pest control operators. From why technicians are the real marketing team to how customer satisfaction motivates beyond money, he reveals the strategies and incentives that actually work in home services. Chris also explores the evolving standards of reputation management—explaining why a 4.5-star rating is no longer good enough—and shares real-world examples of businesses applying these insights to maximize engagement, retention, and long-term success. Whether you’re a pest control operator, team leader, or industry professional, this episode provides actionable, research-backed insights to elevate every aspect of your business.

Episode 25: The Painless Way to Implement AI and Remote Teams in Pest Control

Unlock the blueprint for scalable, sustainable growth in the pest control industry with Bhavini Kamdar, founder and CEO of Infinity Business Services. In this episode, Bhavini breaks down how rock-solid processes, clean data, and strategically deployed remote teams turn chaotic growth into smooth, profitable operations—without burning out your in-house staff. She shares real-world examples of what top-performing companies do differently, from proactive AR and automated collections to clear role ownership, software optimization, and smart use of AI that enhances (not replaces) people. Whether you’re an owner, manager, or scaling leader, you’ll walk away with practical frameworks to align your people, processes, and technology so your business runs efficiently, cash flow stays healthy, and growth feels intentional—not reactive.