EP11 - Why Cancellation Policies Aren’t One-Size-Fits-All

EP16 - The Cost of Head-Down Building

In Episode Sixteen, Paul and Chris discuss the downside of head-down building and the importance of creating space to think. They talk about the value of slowing down, understanding how people actually use your product, and why paying attention to the details and the overall feel of a product can matter more than people often realize. You'll hear about: * How creating space to think and meditate can improve mental capacity * The importance of listening to customer feedback * Understanding how customers use the product * Paying attention to the details that shape the overall feel It’s an honest conversation about product development, customer feedback, and why sometimes the best way to move forward is to slow down and pay attention to what’s already there.

EP15 - When Process Replaces Hospitality

In Episode Fifteen, Paul and Chris discuss the growing tension between hospitality and process in the vacation rental industry. They explore how rental agreements, fees, upsells, security measures, and other layers of process can sometimes create friction that works against the guest experience. They also share some key takeaways from their experience at Keys100. You’ll hear about: * Key takeaways from Keys100 * When process gets in the way of hospitality * The hidden cost of friction in the guest experience * Why some travelers are heading back to hotels * How tools used correctly can support hospitality It’s a raw conversation about recent vacation rental experiences, hospitality, and where Paul and Chris think the industry sometimes gets it wrong.

EP14 - The Evolution of Product Feel

In Episode Fourteen, Paul and Chris discuss the importance of “feel” in software and the challenge of balancing simplicity, speed, and information density in a product as large as OwnerRez. They talk through how the product has evolved over the years, why you sometimes need to prune and strip things back, and how designing for new users can bring a fresh perspective. You’ll hear about: * Why “feel” matters in software design * The challenge of balancing simplicity with powerful features * How pruning and simplifying can improve the product over time * The importance of layering experiences for different types of users * Why the best design often goes unnoticed It’s an honest conversation from Paul and Chris on how they are currently approaching product design, user experience, and the ongoing challenge of refining a product that has evolved for almost two decades.

EP13 - The Power of Saying No & When to Say Yes

In Episode Thirteen, Paul and Chris break down the undervalued power of saying no and how that clears the way for the right yes. They talk through recent investment decisions, how their thinking has shifted over time, and how to recognize a property with the right “feeling.” You’ll hear about: * Why saying no matters just as much as saying yes * Time in the market vs timing the market * What makes a property stand out beyond the numbers * Why “feeling” is hard to scale * Where smaller operators have an edge * Balancing cost decisions with guest experience It’s a behind-the-scenes look at how Paul and Chris make investment decisions and where they’re finding value in today’s market.

EP12 - What It Really Means to Be Elite

In Episode Twelve, Paul and Chris are joined by Dan Waldschmidt, an international business strategist, speaker, author, and extreme athlete. They talk about what it really means to be elite, and why it is not just about talent, luck, or having the best idea. They unpack the mindset behind OwnerRez’s long-standing “Elite” messaging and explore how ordinary people and companies can build toward extraordinary results through discipline, adaptability, and a constant drive to improve. You’ll hear about: * What “Elite” actually means beyond marketing language * Why discipline and consistency matter more than big moments * How adaptability helps people and companies keep moving forward * Why being “never satisfied” can be freeing when balanced the right way * How running, business, and product development all connect through tenacity It’s an honest conversation about pushing past average, staying consistent, adapting when things go wrong, and finding the small improvements that lead to elite results over time.