Knowing Your Customer: The Meta Perspective - The Future of Discovery

Knowing Your Customer: The Meta Perspective - The Future of Discovery

In this episode of the World Retail Podcast, we delve into the transformative role of AI and emerging technologies in retail. Join Niamh Stone, Programme Director of World Retail Congress as she welcomes Kai Herzberger from Meta and Dennis Ortiz from Deloitte to explore how retailers can better understand and engage with consumers in a rapidly evolving digital landscape. Discover how brands can leverage AI to enhance customer experiences and drive efficiency, ensuring they remain competitive in a world where consumer expectations are constantly changing in this far-reaching episode.

Knowing your Customer: Inside Halfords - Understanding the Modern Consumer

Join this new series of the World Retail Podcast as we delve into the complexities of understanding the modern consumer. In our latest episode, Inside Halfords - Understanding the Modern Consumer, in partnership with Deloitte, we explore how Halfords, a leading UK retailer in motoring and cycling, adapts to evolving consumer behaviours. Ian McGarrigle, Chairman of World Retail Congress is joined by Jess Frame, Managing Director of Retail at Halfords, and Oliver Vernon-Harcourt, Partner & Retail and Consumer Products Industry Lead from Deloitte UK, to uncover the strategies behind Halfords' transformation from a traditional retailer to a comprehensive solution provider. This episode offers valuable insights into the shifting dynamics of retail and what it takes to stay relevant through 2030.

Unlocking Volume Growth: Health & Beauty's Growth Formula

Health and beauty is a competitive environment. In this episode, led by Ian McGarrigle, Chairman, World Retail Congress and Lindy Firstenberg, Co-Lead, Beauty, Health, and Wellness Practice, AlixPartners, we examine how retailers can capitalize on evolving consumer behaviors, build loyalty through experience-led propositions, and harness data in order to create growth opportunities in this fast-moving world in a far-reaching and fascinating interview with Sharon Leite, CEO, The Vitamin Shoppe.

Unlocking Volume Growth: Growth in Grocery

In this episode, Ian McGarrigle, Chairman, World Retail Congress is joined by Matt Clark, Partner and Managing Director, AlixPartners and Rami Baitiéh, CEO, Morrisons for a wide ranging discussion on the future of grocery retailing. At a time when grocery retail faces unique pressures from margin squeeze to shifting consumer priorities, we unpack strategies for driving like-for-like growth in this essential category, including assortment optimization, pricing agility, and digital innovation that keeps customers loyal.

Unlocking Volume Growth: Be Ready for the Big Bets

Disruption creates opportunity. In this episode of the World Retail Podcast, Niamh Stone, Programme Director of World Retail Congress is joined by Paul Martin, Global Retail Growth Leader, Partner & Managing Director, AlixPartners and Regis Schultz, CEO, JD Group to dive into the role of M&A, partnerships, and restructuring in unlocking growth. Discover how retailers can move fast, make strategic bets, and use new models to scale in a market where consolidation is accelerating.