Zach Goldstein, Founder/CEO @ Thanx

Zach Goldstein, Founder/CEO @ Thanx

Own the guest relationship or get rented out to the highest bidder. That's part of what we dive into on today's 🍔Restaurant 🤖Tech 📈Trends. On this episode I sit down with Zach Goldstein, Founder & CEO of Thanx. Zach has helped restaurants turn first party data into lifetime value since 2011. Watch for a masterclass in loyalty, data, and how AI agents are transforming the guest retention game. 📺WATCH AND LEARN📺 👉 Zach's take on the SaaSpocalypse and what actually makes software defensible 👉 Where AI is REALLY changing loyalty plus the three bets Thanx is all-in on. HINT: big news this summer... 👉 The digital ratio every operator should track and why letting third-party marketplaces outgrow your first-party channels means losing your guests AND your data 📉 ➕ PLUS: the "warm hug vs. $7 discount" psychology of changing guest behavior, and why loyalty may be a restaurant's best weapon to steer the coming wave of AI ordering agents back to first-party ➕➕ PLUS PLUS: Rapid fire 🔥 - the most OVERRATED restaurant tech (you'll never guess this one), the most underrated, his one-word advice to 2011 Zach, and whether the Sacramento Kings are making the playoffs next season 🏀😂 Thank you Zach for the clinic on loyalty and LTV!

Amanda Kahalehoe, COO @ Vicious Biscuit

Brilliant biscuits + the boring work that builds a brand? Yes, please. Today on 🍔Restaurant 🤖Tech 📈Trends I'm talking with Amanda Kahalehoe, COO of Vicious Biscuit, the Southern comfort breakfast and brunch concept scaling fast across the Southeast on the strength of over-the-top biscuit builds and a hospitality-first culture. Amanda came in from outside the industry and just helped open restaurant number 12 (with 5 more in construction). 📺WATCH AND LEARN📺 👉 Why getting the boring/infra work done first is the real key to helping emerging brands scale - and which projects she tackled before moving into franchising 👉 Her counterintuitive move for earning operator trust on technology - the opposite of what most brands do when a tool isn't working 👉 The one thing Vicious Biscuit owns instead of renting - and why it's making her skeptical of agentic AI tools flooding the space ➕ PLUS: Amanda's reframe that some guest experience friction is GOOD - and some excellent insight into how the brand achived positive comp sales two years running and a 6% traffic lift while the industry trended ➕➕ PLUS PLUS: Rapid fire gold - savory vs sweet biscuits, which coffee gets the day started, the Vicious Biscuits dish she'll defend to the death, and the career she'd have if not for restaurants Thank you Amanda for teaching us how to lay the foundation for scaling - and I'll wear that biscuit T-shirt religiously. 🚀

Atul Sood, Chief Business Officer @ Curry Up Now

On today's 🍔Restaurant 🤖Tech 📈Trends I sat down with Atul Sood, Fractional Chief Business Officer at Curry Up Now. Atul co-founded Kitchen United as its first employee, raised over $100M, struck the Kroger deal that put ghost kitchens inside grocery stores, and launched McDonald's global delivery partnerships before that. Now he's helping the pioneer of Indian fast casual gear up for its next chapter. First came Mexican, then Mediterranean... Atul says Indian is the next wave, and Curry Up Now is the next brand. 🌯🔥 📺WATCH AND LEARN📺 👉 How Curry Up Now built a powerful 15-unit brand in the Bay Area and why franchisee interest is now heating up across the country - including in Birmingham, one of my favorite recent stops! 👉 How catering is poised to become an even more monster channel than it is today (~20% of sales - including delivery for up to 250 people on less than 24 hours' notice 😮) 👉 Where Curry Up Now is placing its AI bets and where it's holding the line. 👉 Atul's take on point solutions: "I don't think they're products. I think they're features." And why platform plays like Ovation can be so compelling for brands at Curry Up Now's stage of growth ➕ PLUS: Where Atul sees capital flowing in restaurant tech this year, some hard-won founder advice from someone who's lived it, and some protips for founders to keep mental health operating at its peak ❤️ T'was great meeting you Atul and I'm excited to see where Curry Up Now is a year from today! 🚀

Adrian Deasy, Founder/CEO @ Octane Coffee

This might be the coolest concept I've ever had on the show. On today's 🍔Restaurant 🤖Tech 📈Trends I sit down with Adrian Deasy [https://www.linkedin.com/in/adriandeasy/], Founder & CEO of Octane Coffee [https://www.linkedin.com/company/octane-coffee/], the world's first fully automated, employee-free drive-thru coffee concept. A mechanical engineer by training, Adrian looked at a line wrapped around a coffee kiosk back in 2018 and asked the question nobody else was asking: why hasn't anyone automated this? 🤔80,000+ drinks served. Running 24/7. 200 drinks an hour at a single location with ONE daily service visit. 📺WATCH AND LEARN📺 👉 How Octane built a fully automated drive-thru from scratch 👉 The guest experience magic: GPS-timed drinks released so your latte is finished SECONDS before you pull up 👉 How Octane sloughs off the 20-30% labor line that every coffee concept carries, and why a 240 sq ft footprint lets them fit where a Scooters or Caribou Cabin (600+ sq ft) can't 👉 Adrian's read on the coffee drive-thru wars (Starbucks, Dutch Bros, 7 Brew, Scooters) and who he thinks has the most to lose ➕ PLUS: The "Powered by Octane" vision, why he partners with local roaster Stone Creek Coffee Roasters [https://www.linkedin.com/company/stone-creek-coffee-roasters/] instead of owning the bean, and what the ideal early franchisee actually looks like. ➕➕ PLUS PLUS: Adrian's first coffee of the day, his very basic 🎃 PSL hot take, and what comes out of his mouth when the machine breaks at 2:00 AM Thank you Adrian! This one is a glimpse straight into the future of beverages. Can't wait to have you back in a year to check in on the growth story. 🚀

Andrew Pudalov, Founder & CEO @ Rush Bowls

🥣 FROM WALL STREET TO HEALTHY BOWLS 📈🥭 Today on 🍔Restaurant 🤖Tech 📈Trends I sit down with Andrew Pudalov [https://www.linkedin.com/feed/#], Founder & CEO of Rush Bowls [https://www.linkedin.com/feed/#]. After 15 years trading derivatives at firms like Morgan Stanley, Andrew walked away from finance, bet on himself, and opened a tiny 400-square-foot bowl shop near CU Boulder in 2004. Twenty-two years later that store is still kicking and Rush Bowls has grown to 50+ locations across 25 states with 100+ more units in the pipe. 😲 📺WATCH AND LEARN📺 👉 How a math geek's obsession with hard ratios (e.g. COGS 25% or less, labor 22-25%) built a low-waste, low-labor model that corporate refugees are lining up to franchise 👉 Why Andrew stayed 100% independent - NO PE - and runs his franchise system like a trading desk 👉 Where Rush Bowls is going ALL IN on non-traditional 👉 Andrew's take on AI: why he's not throwing hundreds of thousands of $ just yet ➕ PLUS: Why off-prem now runs as high as 60% of sales, the surprising day part that's growing, and a friendly debate on voice AI + kiosks ➕➕ PLUS PLUS: Rapid fire gold, including the one fruit Andrew would vote off the menu forever and a moment of total alignment on a certain pizza topping debate 🍍🍕 Thank you Andrew for the discussion and for proving that betting on yourself, and on real food, pays off. 🚀