350: How to Lead Values-Based Decision Making with Jenny Bates Heaton

350: How to Lead Values-Based Decision Making with Jenny Bates Heaton

Jenny Bates Heaton is the founder of Bates Leadership and has a brilliant new TEDx talk. What really blew me away during our chat was how Jenny used her personal journey facing a massive medical decision after a cancer-risk mutation diagnosis to completely rewrite the script on how we make choices. It got me thinking about my own life and how often we make decisions based on what we think we should do, rather than what aligns with our deepest values. For me, everything comes back to fairness, justice, and a whole lot of strength. When things feel off-balance in the world, my mental health definitely takes a hit with serious anxiety, but anchoring into those core values is what keeps me grounded. Jenny's framework isn't just a clinical exercise. It's a warm, slightly humorous, and deeply practical guide to finding your own word—whether that's power, strong, or serenity—and letting it do the guiding when life is A LOT. Key Themes From the Conversation * The Power of Personal Reflection Prompts: True decision-making frameworks cannot be imported from someone else. Decisions must be organically mined from an individual's unique motivations and joys. "I started circulating my questions to everyone, and I didn't really get any reaction from people. because they weren't their questions. They didn't focus on their values. Now, I guide people through exercises to pull out their word to guide their decisions." — Jenny Bates Heaton * The Intersection of Imposed Limitations and Good Intentions: Well-meaning colleagues often inadvertently sideline individuals, particularly from historically marginalized groups, by assuming their needs or limitations rather than asking them directly. "People with the best of intentions trying to protect me said, 'Oh gosh, I know you're going through a lot so let's catch up in a couple of months.' I had to advocate for myself quite a bit to convince them like, 'No, no, I'm good.'" — Jenny Bates Heaton * Shifting toward Employee-Led Talent Management: Organizations must move away from paternalistic, closed-door succession and promotion processes and actively integrate the employee's voice to reduce systemic bias. "Think about how many times you don't have the employee's voice in the room for talent review and for promotions. Most companies do not allow an employee to put their name in the box for the roles that they would like to apply for. That's weird." — Jenny Bates Heaton * Embracing the "Good Day, Bad Day" Culture: Cultivating psychological safety in a corporate system requires acknowledging that organizations, like people, will have off days without those mistakes defining their permanent identity. "The good day, bad day is one of my favorite exercises because it gives you permission to talk about the bad because it's just a day. It doesn't mean that you're always going to be bad, everyone has a bad day. Corporate culture personas are very much that way with good days and bad days just like humans." — Jenny Bates Heaton Actionable Takeaway Audit your favorite activities to find your decision-making anchor. Take a notebook and write down one or two hobbies you love to do consistently (like gardening, skiing, or reading). Ask yourself: What is the underlying feeling or motivation that compels me to keep doing this? Distill that feeling into a single core word—such as strength, control, or connectedness—and actively use that word as a litmus test for the next major professional or personal decision you have to make. Connect with Jenny at https://www.batesleadership.com/

349: Driving Change from the Inside Out with Tara Jaye Frank

If you are feeling a bit battered by the cultural waves and political turbulence swirling around us right now, trust me—you are not alone. I'll admit, when I woke up the morning after the 2024 election, I felt physically sick worrying about what the fallout would mean for our businesses and the hard choices ahead. That is why I love this conversation with Tara Jaye Frank. She met me right in that messy space with the ultimate reframe, sharing a beautiful story about how a simple grocery delivery from a man named Socrates gave her the title for her new book, You Are Before the World. It is a powerful reminder that before we can tackle the chaos of the world, we have to settle and stabilize ourselves first. We can't write people off, and we certainly can't pour from an empty cup, so let's dive into Tara's profound wisdom on how we can sustain ourselves while doing the heavy work of inclusion. Key Themes from the Conversation * Emotional Detachment as a Tool for Curiosity: Facing deep misalignment in values doesn't mean you have to compromise who you are. Instead of absorbing disdain or getting defensive, true allyship requires shifting into the posture of a learner to understand the root of another person's perspective. "I have become good at that momentary emotional detachment. This conversation is not about me. My values are not at risk because I am engaging. And then I just get curious." * The Power of Strict Media Boundaries: To protect your nervous system from chronic stress and cortisol spikes, you must take active control over how and when you consume information rather than letting alerts dictate your emotional state. "I get no news alerts sent to me. I retrieve the news when I feel I can take it in. I go get it, and I catch up, and then I move along." * Relying on Routine During Dark Times: When navigating immense personal or professional disruption, implementing strict, loving routines provides a stabilizing anchor that protects mental health without requiring heavy cognitive lifting. "During the most difficult times in my life, I relied heavily on routine that didn't require any thinking, and that really helped me because routines calmed me down, they anchored me, they helped me reconnect to myself." * Believing in the Generative Power of Others: Allyship means offering deep empathy and care without automatically swooping in to fix every problem, which ultimately respects and preserves the autonomy of others to navigate their own growth. "I have stopped automatically jumping into the deep end of other people's pools and instead, believing in their generative power. I'm watching people build confidence in their own generative power." * Refusing to Pre-Work Unready Situations: To avoid professional exhaustion and burnout, stop over-preparing scenarios for partnerships, clients, or projects before you have the foundational data and aligned partners necessary to move forward. "I stopped getting ready for things that are not ready for me. I won't pre-work anymore, because to me, I now know that that is a waste unless there is alignment." One Actionable Takeaway for Listeners To protect your energy and remain an effective ally, audit your digital boundaries today by turning off all automated breaking news and social media alerts. Instead of allowing negative external forces to aggressively push information into your space throughout the day, choose one specific window when your nervous system is regulated to intentionally pull and process the updates you need. Think about a healthy news consumption routine you could adopt. Get Tara's book and follow her work at: https://tarajayefrank.com/

348: Why AI Is Not a Replacement for Human Talent with Christopher Lind

This week, we dive deep into a topic that's been on everyone's mind—and probably in every news alert you've received lately: AI. While the world seems to be split between AI will save us all, and AI is coming for our jobs, our guest and AI expert, Christopher Lind, brings us back to earth with a much-needed reality check. As Christopher points out, the real risk isn't just the tech itself, but the disconnect between leadership's lofty expectations and the actual human experience on the ground. He often jokes about AI being a hammer looking for a nail, but in our rush to be efficient, are we accidentally hammering away at the very human connections that make our organizations thrive? Christopher's insights remind us that while AI can help us move faster, it can't tell us where we're going or why it matters—that's still up to us. Key Themes and Insights * The Disconnect Between Responsibility and Accountability: Senior leaders often have a skewed perception of AI's impact because they are removed from the daily tactical work. "One of the gaps that I keep talking about that continues to grow that is extremely concerning is the gap between responsibility and accountability in leadership. It's massive." * AI as an Enabler, Not a Replacement: AI is a tool that requires a skilled, intentional human hand to be effective; it amplifies what is already there, whether that is skill or recklessness. "In the hands of someone who knows what they're doing it's great. In the hands of an amateur or someone who is being reckless, that amplification effect still applies." * The Looming Labor Shortage and the Myth of AI Solutions: Despite the hype, AI cannot replace the massive human capital leaving the workforce as demographics shift, and relying on it as a quick fix avoids addressing deeper organizational issues. "The real problem's complicated and hard to figure out, and it's just easier for some to say AI's going to fix this." * The Critical Importance of Human Connection and Trust: In an era of rapid technological change, fostering trust and genuine care for employees is a profound competitive advantage. "Demonstrating that you care about the people you work with is a profoundly interesting competitive advantage right now." * Quality Over Quantity in the Age of Noise: Increased efficiency through AI shouldn't just mean producing more content or work, but rather freeing up time for higher-quality, deeper human engagement and development. "If all it's doing is making you faster at doing the same thing you were doing before, you are fundamentally failing with AI because it should be freeing up your time to be focusing on creating new or better solutions to problems." Actionable Takeaway Measure Trust as a Business Metric: Start treating trust within your team or organization as a tangible KPI. High trust creates resilience that no algorithm can replicate. When AI automates a task, don't just fill that time with more digital noise—reinvest it into people time through coaching, mentorship, and transparent conversations. Check out Christopher's Substack piece on AI: https://christopherlind.substack.com/p/the-labor-crisis-hidden-in-plain?r=2iledl [https://christopherlind.substack.com/p/the-labor-crisis-hidden-in-plain?r=2iledl] and connect with him at https://christopherlind.co/ [https://christopherlind.co/].

347: How to Design Better Meetings for a Better Culture with Rebecca Hinds

This week, Rebecca Hinds, the brilliant mind behind what is officially my new favorite book, Your Best Meeting Ever, is with us at Allyship in Action. I'll be honest—I listened to this one on Audible, and hearing Rebecca's voice felt like she was sitting right there with me, narrating every meeting catastrophe I've ever lived through! We've all been there: trapped in a conference room (or a Zoom square) while someone reads slides at us, doing the mental math of just how much this hour is costing the company. But as I always say in my leadership training, a meeting is a snapshot of your culture. If we want to build inclusive, equitable workplaces, we have to start by fixing the way we talk to one another. Rebecca reminds us that leading a great meeting—or saving a bad one—is a leadership superpower. Key Themes from the Conversation The Origins of Meeting Sabotage The modern, dysfunctional meeting actually mirrors tactics found in the WWII-era Simple Sabotage Field Manual, which advised citizens in enemy territory to disrupt progress through long-winded, frequent meetings. "It's ironic, it's frustrating, it's a little bit humorous that we use the same tactic that was once advised as a weapon of sabotage as business as usual." The 4D CEO Test for Meeting Necessity To combat meeting volume, organizations should use a two-part filter to decide if a live gathering is actually necessary or if it can be handled asynchronously. "A meeting should only happen if the purpose is to debate, decide, discuss, or develop yourself or your team. The content either needs to be complex or emotionally intense." Meeting Doomsday and the Power of the Reset Instead of a simple audit, a meeting doomsday involves a 48-hour calendar reset that clears all recurring meetings to break the status quo and alleviate social guilt. "I've come to believe we need that type of drastic measure because meetings become so ingrained on the calendar and we have an immense social guilt, often, associated with canceling them." Designing for Delight and Human Connection Effective meetings should engage the senses and include moments of delight—a combination of joy and surprise—to create positive associations and boost memory. "Leaving people with one moment of delight is another pretty concrete way to ensure that they're leaving the meeting remembering that experience and having a positive association." AI as a Tool, Not a Replacement While AI can automate administrative drudgery, sending a digital twin to a meeting in your place can signal that your time is more valuable than your colleagues'. "If you have a broken meeting culture, you know, AI is not going to fix that. Sending a digital twin is a pretty good sign you, as the organizer, haven't thought as carefully as you should about meeting design." Actionable Takeaway Audit your next agenda using the Verb and Noun rule. Instead of a vague heading like Budget Discussion, label the item Align on the Q3 Budget. This provides clarity on the objective, tells the group exactly when they have been successful, and prevents the first item from eating up the entire hour. Get the book and follow Rebecca at https://www.rebeccahinds.com/.

346: The Five Stages of Male Allyship with Shawn Andrews

In this episode of the Allyship in Action podcast, Julie Kratz connects with Dr. Shawn Andrews to discuss the critical intersection of leadership, gender, and emotional intelligence. Allyship is not a one-time declaration but a continuous practice of small, intentional behaviors that bridge the gap between good intentions and real impact. Core Themes for Inclusive Leadership * Allyship as a Sustainable Practice. Effective allyship flourishes when it aligns with an individual's natural strengths rather than feeling like a forced performance. * "Allies can start by asking, ' How can I do this in a way that just naturally flows for me?" * The Power of Micro-Behaviors. Meaningful systemic change is built on a foundation of small, daily actions within one's immediate sphere of influence. * "Start with doing allyship at a micro level, and then scaling that up to systemic levels." * Emotional Intelligence and Values as Anchors. Self-awareness and a firm connection to personal values prevent leaders from being swayed by external pressures or discomfort. * "Being anchored into their values helped them to close that gap, and to make key changes in how they were showing up." * Curiosity Over Certainty. A growth mindset requires the humility to stay curious and challenge the internal narratives we often take for granted. * "How do I know that's true? Based on what information? Because we kind of have to detect our own lies from time to time." Actionable Takeaway Identify your top three character strengths and choose one specific micro-behavior—like checking in with a colleague—that feels like a natural extension of those strengths to practice this week. Take the allyship assessment and get in touch with Dr. Andrews at https://www.drshawnandrews.com/5levelsofallyship