Hidden Metrics

Hidden Metrics

In this episode of The Impostor Syndrome Files, we talk about how to define success in ways that go beyond traditional performance metrics. My guest this week is M. Nora Bouchard, executive coach, leadership advisor and author of Hidden Metrics: The Coach's Secret to Success That Really Matters. Nora shares how nearly three decades of coaching leaders has shaped her perspective on what drives meaningful leadership and sustainable career success. We explore why traditional metrics like KPIs often fail to capture what keeps people engaged at work and how leaders can reconnect with a greater sense of purpose without walking away from their careers. In our conversation, we discuss the importance of creating a personal vision for your leadership that is grounded in your values and strengths. Nora introduces the concept of "hidden metrics" and explains how using your own internal measures of success can increase engagement, strengthen decision-making and ultimately improve performance. We also talk about why so many leaders never intentionally define what leadership means to them, the importance of making your leadership values visible to others and how greater self-awareness creates more trust and consistency for your team. Finally, Nora shares practical advice for getting started, recognizing where change is needed and asking for support instead of trying to navigate every challenge alone. About My Guest M. Nora Bouchard is an executive and leadership coach with over 10,000 hours of coaching experience. Known for her engaging, relatable and insightful style, she helps leaders at all levels reconnect with what matters most in their professional lives—the unmeasured moments of growth, integrity, and purpose that define meaningful work. Over three decades, Nora has partnered with organizations ranging from Fortune 500 companies to ambitious nonprofits, guiding leaders to honor both their results and their values. ~ Connect with Nora: Book: www.hidden-metrics.com [https://www.hidden-metrics.com]  Website: https://www.mnorabouchard.com [https://www.mnorabouchard.com] ~ Connect with Kim and The Impostor Syndrome Files: Join the free Impostor Syndrome Challenge: https://www.kimmeninger.com/challenge [https://www.kimmeninger.com/challenge] https://www.kimmeninger.com/ Learn more about the Leading Humans discussion group: https://www.kimmeninger.com/leadinghumansgroup [https://www.kimmeninger.com/leadinghumansgroup] https://www.kimmeninger.com/coaching Join the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6 [https://forms.gle/Ts4Vg4Nx4HDnTVUC6] Join the Facebook group: https://www.facebook.com/groups/leadinghumans [https://www.facebook.com/groups/leadinghumans] Schedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-session [https://bookme.name/ExecCareer/strategy-session] Connect on LinkedIn: https://www.linkedin.com/in/kimmeninger/ [https://www.linkedin.com/in/kimmeninger/] Website: https://www.kimmeninger.com [https://www.kimmeninger.com/]

Being More Intentional About Your Career

In this episode of The Impostor Syndrome Files, we talk about why so many professionals drift through their careers instead of intentionally shaping what's next. My guest this week is Dr. Cynthia Bentzen-Mercer, executive coach, leadership advisor and co-author of Now Near Next. Cynthia shares her own unexpected career transition after losing a senior executive role and explains how the work she had already done to prepare for her next chapter gave her the confidence to pursue entrepreneurship instead of returning to corporate America. We explore why so many high-achieving professionals become so focused on proving themselves in their current roles that they never create space to think about where they want to go next. In our conversation, we discuss the importance of identifying your natural talents instead of focusing exclusively on building new skills. Cynthia introduces the ACES framework to help people recognize the strengths that come most naturally to them and explains why these often become the foundation for more meaningful and sustainable career growth. We also talk about expanding your current role instead of waiting for someone else to create opportunities for you. Cynthia shares practical strategies for identifying business problems you can solve, making the case for broader responsibilities and reframing self-promotion as an act of service rather than self-interest. Finally, we explore the role fear plays in career decisions and why learning to recognize your body's early warning signals can help you interrupt unhelpful self-talk before it takes over. Cynthia explains how greater awareness, combined with intentional practice, can help us respond more confidently to uncertainty throughout our careers. About My Guest Dr. Cynthia Bentzen-Mercer is leading a powerful conversation around the hidden problem of how high-performing individuals and organizations gradually lose alignment, not because they fail, but because they stop examining where they’re headed. Dr. Cynthia is a human capital strategist, executive coach, and bestselling author who brings over 30 years of experience working with leaders at the highest levels of business. Her work, Stop Drifting: The Discipline of Direction, offers a clear, practical way to interrupt autopilot, make better decisions, and move forward with intention. She’s also the creator of the 7-Minute Pivot™, a simple daily practice designed to help you shift from thinking to action—one decision at a time. ~ Connect with Cynthia: Linktree: https://linktr.ee/drcynthiabentzenmercer [https://linktr.ee/drcynthiabentzenmercer] Website: www.dr-cynthia.com [https://www.dr-cynthia.com] ~ Connect with Kim and The Impostor Syndrome Files: Join the free Impostor Syndrome Challenge: https://www.kimmeninger.com/challenge [https://www.kimmeninger.com/challenge] https://www.kimmeninger.com/ Learn more about the Leading Humans discussion group: https://www.kimmeninger.com/leadinghumansgroup [https://www.kimmeninger.com/leadinghumansgroup] https://www.kimmeninger.com/coaching Join the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6 [https://forms.gle/Ts4Vg4Nx4HDnTVUC6] Join the Facebook group: https://www.facebook.com/groups/leadinghumans [https://www.facebook.com/groups/leadinghumans] Schedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-session [https://bookme.name/ExecCareer/strategy-session] Connect on LinkedIn: https://www.linkedin.com/in/kimmeninger/ [https://www.linkedin.com/in/kimmeninger/] Website: https://www.kimmeninger.com [https://www.kimmeninger.com/]

Communicating More Effectively Under Pressure

In this episode of The Impostor Syndrome Files, we talk about how to communicate more effectively under pressure. My guest this week is Salvatore Manzi, communications coach and author of the forthcoming book Clear and Compelling. Salvatore shares his own journey from debilitating public speaking anxiety to helping professionals communicate with greater confidence and clarity. Here we explore the unique challenges facing introverts and analytical thinkers in environments that reward quick responses and spontaneous conversation. We also explore strategies for communicating more effectively in such moments. Throughout our conversation, Salvatore shares practical techniques for contributing earlier in meetings, creating space to organize your thoughts, making complex ideas easier for others to follow and using simple communication frameworks to stay clear under pressure. About My Guest Salvatore Manzi is a leadership communications coach helping leaders amplify their influence and impact. He’s coached leaders presenting at the United Nations, guided startup founders and investors through fundraising rounds, including one that raised $100 million over their goal, and has helped biopharma and nuclear scientists present their work globally. With emphasis on frameworks, principles, and techniques, Salvatore supports leaders in connecting authentically and navigating high-stakes engagements with confidence. His book, Clear and Compelling, was picked up by a NY publisher and scheduled for re-release in October 2026. It combines his research into neuroscience, psychology, and organizational behavior, and decades of coaching into practical strategies for turning insights into influence. He’s passionate about fostering collaborative team environments that integrate diverse perspectives through effective communication. ~ Connect with Salvatore: Book: https://www.clearandcompellingplaybook.com [https://www.clearandcompellingplaybook.com] LinkedIn: https://www.linkedin.com/in/salvatorejmanzi/ [https://www.linkedin.com/in/salvatorejmanzi/] ~ Connect with Kim and The Impostor Syndrome Files: Join the free Impostor Syndrome Challenge: https://www.kimmeninger.com/challenge [https://www.kimmeninger.com/challenge] https://www.kimmeninger.com/ Learn more about the Leading Humans discussion group: https://www.kimmeninger.com/leadinghumansgroup [https://www.kimmeninger.com/leadinghumansgroup] https://www.kimmeninger.com/coaching Join the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6 [https://forms.gle/Ts4Vg4Nx4HDnTVUC6] Join the Facebook group: https://www.facebook.com/groups/leadinghumans [https://www.facebook.com/groups/leadinghumans] Schedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-session [https://bookme.name/ExecCareer/strategy-session] Connect on LinkedIn: https://www.linkedin.com/in/kimmeninger/ [https://www.linkedin.com/in/kimmeninger/] Website: https://www.kimmeninger.com [https://www.kimmeninger.com/]

Gardens vs. Gold Mines

In this episode of The Impostor Syndrome Files, we talk about creating workplaces where people can thrive. My guest this week is Josh Block, executive advisor and author of People Matter at Work. Josh shares the story of becoming president of his family's business at age 29 and the lessons he learned from stepping into a role he didn't feel fully prepared to lead. We explore how curiosity, humility and a willingness to rely on the strengths of others helped him navigate uncertainty and grow as a leader. In our conversation, we discuss why leadership is less about having all the answers and more about helping others succeed. Josh introduces his powerful "gardens versus gold mines" metaphor and explains why leaders must choose whether they want to develop people or simply extract value from them. We also talk about the importance of maintaining a non-anxious presence during challenging times, the shift from a "me" mindset to a "we" mindset and the role curiosity plays in building stronger teams. Finally, Josh shares his perspective on the unique questions women often bring to leadership conversations and why creating space for different perspectives leads to better outcomes. About My Guest Josh Block is a seasoned business leader and entrepreneur passionate about building cultures where people thrive—at work and in life. A graduate of Taylor University, Josh began his career by founding a service company in Muncie, Indiana, focused on creating employment opportunities within the city’s urban core. That early experience cemented his belief in the power of people-first, purpose-driven work. In 2011, Josh and his wife, Lacey, moved to Lansing, Michigan, where he assumed the role of president at Block Imaging, a family-owned company at the time and now an affiliate of Siemens Healthineers and CommonSpirit Health. Block Imaging provides refurbished imaging systems, parts, and service to healthcare providers worldwide, empowering them to provide a second chance at life for imaging equipment and patients. Under Josh’s leadership, Block Imaging has grown from fifty to more than four hundred team members globally, becoming a model for trust-driven culture and people-powered performance. In 2018, Josh launched Cube Mobile Imaging to offer mobile imaging solutions across the United States, helping to expand access and reduce patient backlogs. He also speaks and coaches on leadership, organizational culture, and identity. Outside the office, Josh brings the same energy to his personal life. He enjoys wakesurfing, paddleboarding, and golf, and has competed in triathlons ranging from sprint to 70.3 distances. A few of his favorite indulgences include Cheetos, Cherry Coke, and Cap’n Crunch—and he is known for a legendary waffle recipe. He and Lacey have been married for twenty-three years and live in Lansing with their two children. ~ Connect with Josh: Book: https://www.amazon.com/People-Matter-Work-Fostering-Everyone/dp/1637635044 [https://www.amazon.com/People-Matter-Work-Fostering-Everyone/dp/1637635044] Website: https://peoplematteratwork.com/ [https://peoplematteratwork.com/] ~ Connect with Kim and The Impostor Syndrome Files: Join the free Impostor Syndrome Challenge: https://www.kimmeninger.com/challenge [https://www.kimmeninger.com/challenge] https://www.kimmeninger.com/ Learn more about the Leading Humans discussion group: https://www.kimmeninger.com/leadinghumansgroup [https://www.kimmeninger.com/leadinghumansgroup] https://www.kimmeninger.com/coaching Join the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6 [https://forms.gle/Ts4Vg4Nx4HDnTVUC6] Join the Facebook group: https://www.facebook.com/groups/leadinghumans [https://www.facebook.com/groups/leadinghumans] Schedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-session [https://bookme.name/ExecCareer/strategy-session] Connect on LinkedIn: https://www.linkedin.com/in/kimmeninger/ [https://www.linkedin.com/in/kimmeninger/] Website: https://www.kimmeninger.com [https://www.kimmeninger.com/]

Finding Meaning in the Ordinary Moments

In this episode of The Impostor Syndrome Files, we talk about the ordinary moments that shape who we become and why so much of leadership, growth and human connection happens in the spaces we often overlook. My guest this week is Kurt Bush, leadership coach and co-founder of Brimstone Coaching Group. Kurt shares his nonlinear journey from manufacturing to ministry to leadership coaching and reflects on why growth often comes from embracing uncertainty rather than trying to control it. We explore the pressure leaders feel to always appear confident and capable, especially during times of rapid change and instability, and why so many people quietly carry overwhelm, anxiety and self-doubt while trying to support everyone around them. In our conversation, we discuss the importance of self-awareness and how moments of regret, discomfort or emotional reaction can become opportunities for growth when approached with curiosity instead of shame. Kurt also shares practical ways leaders can reflect more intentionally on how they show up in everyday interactions and why empowered action matters more than perfection. We also talk about burnout, hustle culture and the growing need for rest, reflection and joy in a world that constantly rewards productivity. Kurt shares his perspective on creating “counter systems” that help leaders stay grounded and emotionally healthy while supporting others through difficult challenges. Finally, we explore the idea that most of life happens in ordinary moments and why those moments often offer the greatest opportunities for transformation, connection and meaningful impact. About My Guest Kurt Bush is a certified Internal Family Systems Practitioner, trauma-informed coach, and co-founder of Brimstone Coaching Group. With a background spanning corporate leadership, pastoral ministry, and coaching, Kurt helps leaders break free from self-doubt, embrace authenticity, and lead with confidence. Having overcome his own struggles with imposter syndrome, Kurt is passionate about guiding others through transformational growth and into authentic leadership. Through Brimstone’s unique E + R = T approach (Encounter + Reflection = Transformation), Kurt equips individuals and teams to move from exhaustion and frustration to clarity and wholeness. He is also the co-author of “Live Fully. Lead Authentically. The Surprising Link Between Self-Awareness and Your Impact” in which he and his coaching partner explore leadership, personal growth, and breaking through barriers. ~ Connect with Kurt: Website: https://www.brimstonecoachinggroup.com/ [https://www.brimstonecoachinggroup.com/] ~ Connect with Kim and The Impostor Syndrome Files: Join the free Impostor Syndrome Challenge: https://www.kimmeninger.com/challenge [https://www.kimmeninger.com/challenge] https://www.kimmeninger.com/ Learn more about the Leading Humans discussion group: https://www.kimmeninger.com/leadinghumansgroup [https://www.kimmeninger.com/leadinghumansgroup] https://www.kimmeninger.com/coaching Join the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6 [https://forms.gle/Ts4Vg4Nx4HDnTVUC6] Join the Facebook group: https://www.facebook.com/groups/leadinghumans [https://www.facebook.com/groups/leadinghumans] Schedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-session [https://bookme.name/ExecCareer/strategy-session] Connect on LinkedIn: https://www.linkedin.com/in/kimmeninger/ [https://www.linkedin.com/in/kimmeninger/] Website: https://www.kimmeninger.com [https://www.kimmeninger.com/]