VNEXT (Remix)

In this episode, Vinicius Amorim, CEO of Tá Pago, drives us through the recent regulation changes in the country and their impact on payment habits. He also tells us why today it is less critical to forget one’s wallet than the smartphone.

Fernando Turri, Gerente de Tecnología y Operaciones de Santander Argentina, nos explica por qué la principalidad del cliente y la personalización son vitales para la banca y cómo alcanzarlas a través de la tecnología como driver estratégico. Nuestro invitado evalúa el impacto de las distintas herramientas digitales en el negocio y nos cuenta de qué se trata el nuevo modelo de operación que ya es tendencia: las tribus.

In this episode, Jeff Keltner, SVP of Business Development at Upstart, breaks down the multiple changes in US consumers´ mindsets, from choosing debit over credit to borrowing through innovative installment-based schemes. Our guest also outlines the importance of pondering the “effort sensitive” factor when embracing digitalization and even unveils why good borrowers are more effort sensitive than fraudsters.

Ana María Tobar, COO de ADL Digital Lab, nos invita a explorar los recientes cambios en la regulación financiera en Colombia y las oportunidades concretas que traen para el sector. Nuestra invitada devela cuáles son los modelos de negocios infaltables que se desarrollan a partir del paradigma de finanzas abiertas y por qué se trata de una tendencia que llegó para quedarse.

Personalizing the banking experience requires much more than just grouping clients by age, says Daniel Kennedy, vice president for distribution at Scotiabank. Instead, the “hyper-segmentation” of clients into smaller groups according to behavior and interests can help improve their experience by offering more targeted communications and products. Daniel also discusses the importance of financial education for banking users and the role of trust in the digital ecosystem.