Accelerating Operational Performance

Nadia Dawe: Frontline Leadership Development That Builds Trust

28 min · 27. apr. 2026
episode Nadia Dawe: Frontline Leadership Development That Builds Trust cover

Description

Nadia Dawe, a people, learning, culture, and operations leader with deep experience in transportation, transit, maintenance, safety, compliance, and frontline leadership, shares what she learned as she moved from L&D into Operations and why the work ultimately comes back to people. Together, Greg and Nadia explore how leaders can get closer to the work, […]

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episode Jeff Gallant: How Leadership Drives Results artwork

Jeff Gallant: How Leadership Drives Results

Greg sits down with Jeff Gallant, an operations leader with over 30 years of experience driving transformation across some of Canada’s most recognized industrial organizations. Jeff has led billion-dollar investments, large teams, and major operational change—but what stands out most is his perspective on leadership. This conversation gets into what actually drives results on the floor: - The shift from technical expert to people leader - Why employee engagement directly impacts KPIs - How to implement change that actually sticks - And what great leaders do differently Chapters: 00:00 – Introduction 04:52 – From technical expert to people leader 08:01 – Managing by email vs in person 11:00 – Advice for new and aspiring leaders 13:20 – Talent management and succession planning 15:33 – The link between employee engagement and KPIs 21:17 – What makes change initiatives successful 25:41 – Organizational silos and misalignment 29:38 – Decision-making waste and pushing decisions down

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