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Amadeus on Air

Podcast by Amadeus Airlines | Airline technology | All great journeys start here

English

Culture & leisure

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About Amadeus on Air

A fresh perspective on the trends, issues, and technology shaping the future of travel. Embark on this journey with us as we discuss the most relevant topics in the airline industry today. Any other topics you would like us to cover? Drop us a line at on-air@amadeus.com!

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5 episodes

episode The Loyalty (r)Evolution artwork

The Loyalty (r)Evolution

Airline loyalty has changed dramatically since the first frequent flyer program launched 40 years ago. Today, successful loyalty strategies are boosting airline profitability, increasing customer value, and driving engagement with retail partners. In this new Amadeus on Air podcast, The Loyalty (r)Evolution, our experts discuss the evolution of airline loyalty marketing and how gaining customer knowledge is vital for retailing success. They also explore how strategic loyalty marketing can help airlines: ·        Engage customers even when they are not flying ·        Increase the quality of customer insight ·        Deliver a personalized experience, anytime ·        Create better subscription programs and “super apps” ·       Turn frequent flyers into loyal customers Speakers: Nicola Arnese - Customer Loyalty Solutions Director, Amadeus Robert Moerland - Business Development, Global Sales, Amadeus

12 May 2021 - 21 min
episode What do new health requirements mean for air travel? artwork

What do new health requirements mean for air travel?

Airlines and airports want to restart operations safely and soon; travelers will need to be reassured of their safety and governments and regulators will be looking for a fine balance between restarting the economy and controlling the pandemic. This translates into many new health measures at every step of the traveler journey. In this podcast, experts from IATA, Accenture and Amadeus share their insights on industry changes driven by COVID-19 health concerns, such as: * Regaining traveler confidence * Answering governments' expectations for increased medical checks and greater traveler health data collection * Using technology to introduce off-airport processes, social distancing and a touchless, "no stop" experience Speakers: * Pierre Charbonneau, Director, Passenger & Facilitation, International Air Transport Association - IATA * Jonathan Keane, Managing Director of Accenture’s Global Aviation practice * Lionel Avezou, Senior Manager, Airline Innovation, Amadeus

23 Feb 2021 - 33 min
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