Why Healthcare Technology Is Failing Doctors
Healthcare does not need more software.
It needs technology that gives doctors, nurses, and practitioners more time to care for people.
In this episode of Before the Lights Go On, I sit down with Charlotta Tönsgård, a multi-time healthcare CEO and founder who has spent more than a decade building companies at the intersection of technology, healthcare, and human impact.
We discuss why so much healthcare technology is built from the top down, how administrative systems are taking practitioners away from patients, and what it would take to make healthcare technology genuinely useful again.
Charlotta also opens up about failure, leadership, motherhood, the importance of choosing the right partner, and why meaningful companies should aim for both impact and commercial success.
IN THIS CONVERSATION
* Why healthcare technology often creates more work
* Building technology around practitioners, not institutions
* What Charlotta learned from being fired
* The difference between professional failure and personal failure
* Why work-life balance may be an illusion
* The role of partnership in building an ambitious career
* How to understand why a company is succeeding
* The three qualities founders need
* Why impact and commercial success are not opposites
ABOUT CHARLOTTA TÖNSGÅRD
Charlotta has a background in engineering and business and more than a decade of experience leading product-driven companies across technology and healthcare.
She began her career in telecom, spending four years in Seoul with The Astonishing Tribe, where she signed the company’s first enterprise customers in China and Japan. Following its acquisition by BlackBerry, she joined the company’s global M&A team before moving into startups as a founder and multi-time CEO.
At Min Doktor, Charlotta helped scale the company into what was, at the time, Europe’s largest telehealth platform. During her leadership, the company raised €10 million, increased revenue by 500%, grew volume by 1,000%, and expanded its team from 12 to more than 70 people.
She later founded Kind, a healthcare SaaS platform designed to improve communication between healthcare teams. Kind was selected as a Nordic Showcase company at Slush 2021 and served teams across Europe, Mexico, and Brazil.
CHAPTERS
00:00 Introduction and Background
01:24 Early Career and Education
07:06 Transition to Entrepreneurship
09:30 Defining Success
11:18 Navigating Failure and Resilience
15:03 Balancing Motherhood and Entrepreneurship
17:13 Family Perspectives on Career Choices
20:03 Lessons from Experience
22:28 Understanding Success and Failure
24:37 Passion for Healthcare Innovation
27:23 The Future of Healthcare Technology
30:12 Skills for Aspiring Entrepreneurs
32:34 The Importance of Impact in Business
34:28 The Person Behind the Entrepreneur
CONNECT WITH CHARLOTTA
Linkedin: https://www.linkedin.com/in/charlotta-tonsgard/ [https://www.linkedin.com/in/charlotta-tonsgard/]
BEFORE THE LIGHTS GO ON
Before the Lights Go On explores the moments before success looks clean: the uncertainty, failures, decisions, and human stories behind people building meaningful things.
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