The retail apocalypse is here...

The retail apocalypse is here...

I'm sure you've all noticed a shift in retail. It feels like every day we're waking up to the news of another business going into administration, receivership, or going completely online. But what is the cause of this retail apocalypse? Has in-person shopping really come to an end? In today's episode, Britt shares her thoughts on all of the above and where she thinks retail is heading in the next 5 years. And... is it a good thing?  LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

When should you FIRE someone? 👀

Yes, you read the episode title correctly. Britt is explaining exactly how you fire someone... BUT WAIT, there is context to this. We got sent a DM from a business owner in crisis with a difficult employee, and doesn't know what her next steps are. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Exposing the truth about Influencer Updates (ft. Influencer Updates)

How do you turn an influencer gossip page into a legitimate business? This week, Britt sits down with Amber, the creator behind Influencer Updates, to uncover the truth behind one of Australia's most talked-about social media accounts. From how the page actually makes money to the biggest misconceptions surrounding Amber herself, Amber shares what it's really like running a platform followed by tens of thousands of people, including the influencers themselves. It's a conversation that might completely change the way you think about gossip pages and the business behind them. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Addressing the STAX receivership (ft. Anaita Sarkar)

With the announcement that STAX has entered receivership, Britt has recorded an extra special bonus episode addressing the situation. Also joined by Anaita Sarkar from Hero Packaging, they unpack what the owners of STAX would be going through right now, how they would handle the situation from a PR perspective, and address the public perception of the brand. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Can we talk about customer complaints?

Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal? In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool. LINKS Follow Britt on: * Instagram - @brittney_saunders [https://www.instagram.com/brittney_saunders/?hl=en] * Instagram - @bigbusiness_podcast [https://www.instagram.com/bigbusiness_podcast/] * TikTok - @brittney_saunders  [https://www.tiktok.com/@brittney_saunders?lang=en] * YouTube - Brittney Saunders - Fayt The Label [https://www.youtube.com/@faytthelabel] * Check out FAYT The Label HERE. [https://faytthelabel.com/] * Purchase my book "Just Getting Started" HERE [https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html] CREDITS Host: Brittney Saunders.  Executive Producer: Xander Cross Managing Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au  [http://novapodcasts.com.au/]and follow Nova Podcast's Instagram @novapodcastsofficial [https://www.instagram.com/novapodcastsofficial/] See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.